Patient Relations Representative in United States at Jobgether
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Job Description
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Patient Relations Representative in United States.
This role plays a key part in ensuring a high-quality patient experience by serving as a primary point of contact for patient concerns, feedback, and service recovery needs within a healthcare environment. You will be responsible for addressing complex patient inquiries, resolving complaints, and helping to bridge communication between patients, families, and clinical teams. The position requires strong analytical and interpersonal skills to identify root causes of concerns and contribute to continuous improvement in patient care processes. You will also support data analysis related to patient experience trends and help develop action plans that enhance outcomes and reduce risk. Operating in a fast-paced healthcare setting, this role demands empathy, attention to detail, and the ability to manage sensitive situations professionally. It is a remote position with eligibility restricted to specific U.S. states.
- Serve as a primary contact for patients and families, addressing concerns, questions, and complaints with empathy and professionalism.
- Investigate and resolve patient issues by analyzing root causes, identifying expectations, and coordinating appropriate follow-up actions.
- Document and track patient feedback and complaints, ensuring accurate records and appropriate escalation of high-risk or complex cases.
- Analyze patient experience data to identify trends, support quality improvement initiatives, and contribute to action planning.
- Collaborate with clinical staff, physicians, and operational leaders to ensure effective service recovery and resolution of patient concerns.
- Develop written correspondence and reports summarizing findings, resolutions, and recommended actions for review committees.
- Provide guidance to internal teams on patient-related issues, supporting conflict resolution and service recovery decisions.
- Communicate complex healthcare processes such as billing, care pathways, and clinical workflows in a clear and patient-friendly manner.
- High school diploma required.
- Minimum of 3 years of experience in customer service, complaint resolution, or healthcare-related administrative roles.
- Strong understanding of healthcare processes, physician workflows, and patient experience management.
- Excellent communication skills, both written and verbal, with the ability to handle sensitive and high-pressure interactions.
- Strong conflict resolution and de-escalation skills in challenging or emotional situations.
- Ability to analyze data, identify trends, and support development of improvement initiatives.
- Proficiency in Microsoft Office Suite (Word, Excel, Access) or similar tools.
- Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
- Preferred: experience with Epic and/or Origami systems.
- Competitive pay ranging from $25.30 to $37.95 per hour.
- Comprehensive medical, dental, and vision insurance coverage.
- Paid time off programs, including vacation, holidays, and personal days.
- Retirement savings plan with employer contributions and financial wellness programs.
- Flexible spending accounts for healthcare and dependent care expenses.
- Paid parental leave and adoption assistance programs.
- Life, short-term, and long-term disability insurance.
- Educational assistance and career development opportunities.
- Performance-based pay increases and potential incentive compensation.