Dock Manager at Ohio Valley Goodwill Industries Rehabilitation Center, Inc. – Cincinnati, Ohio

About Ohio Valley Goodwill Industries
Ohio Valley Goodwill Industries is a non-profit organization dedicated to providing job training, employment placement, and support services for individuals with disabilities and other barriers to employment. With a focus on empowering individuals to achieve greater independence and inclusion in the community, Ohio Valley Goodwill has been serving the Greater Cincinnati area for over 100 years.

Position Summary

The Dock Manager is responsible for overseeing all receiving, shipping, and dock operations to ensure safe, efficient, and accurate movement of goods in and out of the facility. This role leads dock staff, manages workflow, enforces safety and compliance standards, and partners cross-functionally to ensure inventory accuracy, on-time deliveries, and operational excellence.

Key Responsibilities

Dock & Warehouse Operations

• Oversee all daily dock operations including receiving, unloading, staging, loading, and outbound shipments
• Develop and manage dock schedules to optimize throughput and minimize delays
• Ensure accurate verification of incoming and outgoing shipments against purchase orders, bills of lading, and packing lists
• Monitor dock flow and adjust staffing or processes to meet volume and service requirements
• Maintain clean, organized, and efficient dock and staging areas

Team Leadership & Supervision

• Supervise, schedule, and coach dock associates, drivers, and forklift operators
• Provide training on equipment, safety procedures, and operational standards
• Conduct performance evaluations, manage attendance, and address performance issues
• Foster a culture of safety, accountability, and teamwork

Safety & Compliance

• Enforce all OSHA and company safety policies and procedures
• Conduct regular safety inspections and lead safety meetings
• Ensure proper use and maintenance of material handling equipment (forklifts, pallet jacks, dock levelers, etc.)
• Maintain compliance with regulatory and internal audit requirements

Inventory Control & Accuracy

• Partner with warehouse team to ensure accurate product counts and condition checks
• Investigate and resolve discrepancies, damages, or shortages
• Ensure proper product rotation
• Maintain accurate documentation and system entries for all movements

Vendor, Carrier & Internal Coordination

• Coordinate with carriers, vendors, and internal departments to ensure timely arrivals and departures
• Serve as primary dock contact for drivers and delivery partners
• Resolve scheduling conflicts, delays, and service issues
• Communicate proactively with purchasing, operations, and store/location teams

Process Improvement & Reporting

• Track and report key performance metrics (on-time shipments, dock turnaround time, accuracy, safety incidents, etc.)
• Identify and implement process improvements to increase efficiency and reduce costs
• Support continuous improvement initiatives and operational projects

Qualifications

Required

• High school diploma or equivalent
• 3–5+ years of warehouse, distribution, or logistics experience
• 1–3+ years of supervisory or team lead experience
• Experience operating forklifts and other material handling equipment
• Strong knowledge of shipping/receiving processes and documentation
• Working knowledge of warehouse management systems (WMS) or inventory systems

Preferred

• Associate’s or Bachelor’s degree in Supply Chain, Logistics, Operations, or related field
• Experience in high-volume distribution, retail, food distribution, or nonprofit logistics
• OSHA or safety certification

Skills & Competencies

• Strong leadership and team management skills
• Excellent organizational and time management abilities
• High attention to detail and accuracy
• Problem-solving and decision-making capability
• Effective communication and interpersonal skills
• Ability to manage multiple priorities in a fast-paced environment

Physical Requirements

• Ability to stand, walk, bend, and lift up to 50 lbs regularly
• Ability to operate warehouse equipment and work in varying temperature conditions (if applicable)
• Comfortable working in a fast-paced dock/warehouse environment with noise and heavy equipment traffic

Work Environment

• Warehouse/distribution center environment
• Exposure to moving machinery, forklifts, and loading equipment
• May require early mornings, evenings, weekends, or holidays depending on operational needs

Success Measures (First 6–12 Months)

• On-time receiving and shipping performance
• Reduction in dock delays and turnaround times
• Inventory accuracy and reduction in discrepancies
• Safety record and compliance adherence

Team engagement and retention

Please complete application and attach resume with detailed work experience. Incomplete applications will not be considered for the position.

EEO Employer/Vet/Disabled