Service Manager - Heavy Duty at Cogent Analytics – Media, Pennsylvania

Manage day-to-day operations of the satellite shop location and maintain a fully staffed team of two active technicians.

Provide hands-on leadership by diagnosing repair needs and assisting technicians with the completion of service orders when necessary.

Coordinate the daily shop schedule and workflow to ensure efficient service operations.

Monitor technician productivity and shop performance to meet company benchmarks for labor hours and billed service time.

Maintain quality control standards and ensure all work meets company and industry expectations.

Utilize OEM diagnostic platforms and industry-standard tools, including Cummins and PACCAR diagnostic systems, as well as Snap-on, JPRO, and other required diagnostic equipment.

Manage shop inventory levels and maintain organization of tools and equipment.

Order special-order parts as required to complete service orders and maintain workflow.

Communicate regularly with company leadership regarding shop performance, operational updates, and improvement opportunities.

Previous experience in heavy-duty diesel repair, with the ability to diagnose and assist with complex mechanical and electrical issues.

Prior leadership or shop management experience preferred.

Strong knowledge of heavy-duty truck diagnostics, including experience with OEM diagnostic software such as Cummins and PACCAR systems.

Familiarity with industry diagnostic platforms such as Snap-on, JPRO, or equivalent tools.

Ability to manage workflow, technicians, and shop productivity in a fast-paced service environment.

Strong organizational and communication skills.

Valid driver’s license required.

Ability to consistently arrive on time and maintain a reliable work schedule.

Willingness to work a standard schedule of approximately 7:30 AM – 5:30 PM, with flexibility as operational needs require.

Must be able to pass random and incident-based drug and alcohol screenings in accordance with company policies.