Referral Scheduler at Paradigm – Walnut Creek, California
Explore Related Opportunities
About This Position
Req Number: Req #1765
Paradigm is an accountable specialty care management organization focused on improving the lives of people with complex injuries and diagnoses. The company has been a pioneer in value-based care since 1991 and has an exceptional track record of generating the very best outcomes for patients, payers, and providers. Deep clinical expertise is the foundation for every part of Paradigm’s business: risk-based clinical solutions, case management, specialty networks, home health, shared decision support, and payment integrity programs.
We’re proud to be recognized—again! For the fourth year in a row, we’ve been certified by Great Place to Work®, and for the third consecutive year, we’ve earned a spot on Fortune's Best Workplaces in Health Care™ list. These honors reflect our unwavering commitment to fostering a positive, inclusive, and employee-centric culture where people thrive.
Watch this short video for a brief introduction to Paradigm.
We are seeking a full-time, fully remote Referral Scheduler to support timely appointment scheduling for injured workers. In this role, you will coordinate with injured workers, providers, and clients to secure appointments within targeted timeframes, provide clear status updates, and deliver exceptional customer service by phone and email. Hours are Monday–Friday, 8:00 a.m.–5:00 p.m. Eastern Time.
Responsibilities:
- Provide exceptional customer service communicating via phone and email communications with providers and injured workers.
- Schedule injured workers for the appointment within targeted timeframe guaranteed to our clients.
- Provide timely scheduling updates to our client and other contacts on referral if applicable
- Obtain additional medical notes to assist with scheduling
- Work closely with interdepartmental operations staff to effectively manage referrals.
- Uses experience and judgement to complete tasks with minimal supervision.
- Perform additional support functions as needed.
Qualifications:
- Experience in a physician office, healthcare environment, or call center a plus.
- Excellent customer service skills.
- Excellent oral and written communication skills and phone presence.
- Ability to work independently.
- Acute attention to detail.
- Proficient in all Microsoft Office and computer application systems.
- Ability to multi-task.
- Ability to work in multiple systems to schedule injured worker.
Paradigm Benefits:
Paradigm believes that fostering a diverse and inclusive workplace is central to our mission of helping more people and transforming lives. We’re striving to build a culture that better reflects the society we live in and empowers our team to deliver the highest levels of compassion and care to those we serve. For us, achieving this goal requires a workforce that respectfully embraces differences and commits to positive change, creating an environment where everyone is able to bring their whole self to work.
Paradigm complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Leave Management at leave.management@paradigmcorp.com.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
As a contractor with the State of Wisconsin, Paradigm complies with Wisconsin Contract Compliance Law (§16.765). Poster link: Contract Compliance Law Poster
#LI-Remote
Other details