Care Manager at Meta Care Inc – Austin, Texas

Job Title: Care Manager for Lay Employee Members

Location: Catholic Diocese of Austin, TX

Job Type: Full-time

Reports to: Director of Care Management

About the Role: As a Care Manager, you will be a trusted guide and advocate for the members of the Catholic Diocese of Austin, helping them to navigate the complexities of healthcare and supporting their overall well-being. Rather than providing hands-on clinical care, you’ll serve as a compassionate coordinator—ensuring that members receive the right care, in the right place, at the right time.

This member advocate role blends purpose-driven service with professional expertise, offering the chance to build meaningful relationships while helping members access the resources they need to flourish. If you’re passionate about supporting others, thrive in a mission-centered environment, and want to make a meaningful difference in the lives of those who serve the Church, this role offers a rare and fulfilling opportunity.

Key Responsibilities:

• Promote preventive wellness by educating members on health initiatives and available resources.
• Provide clear, accessible health information to help members understand and utilize their benefits.
• Coordinate medical, dental, and specialist appointments to ensure seamless care experiences.
• Assist with remote monitoring tools such as glucometers, blood pressure cuffs, and alert systems.
• Manage delivery of medical supplies and other essential health-related items.
• Connect members with community resources including transportation, home care, and support services.
• Guide members through benefit coordination and collaborate with plan design vendors.
• Develop outreach campaigns to increase awareness of available services and benefits.
• Participate in client meetings to identify needs and ensure comprehensive support.
• Provide post-hospitalization follow-up including optional on-site visits.
• Collaborate with pharmacists and social workers to deliver holistic care support.
• Maintain strict confidentiality in accordance with PHI and HIPAA guidelines.
• Engage respectfully and professionally with clergy members and colleagues.
• Travel as needed to member locations and events.
• Perform additional duties as assigned by the Director of Care Management.

Who We’re Looking For:

• Minimum 3 years of experience in healthcare coordination or a related support role.
• RN, LPN, CNA or MA license (active or inactive). Ideal for nurses seeking a meaningful non-bedside role.
• Experience in clinical or medical office settings and a passion for helping individuals navigate the healthcare system.
• Exceptional communication and listening skills with the ability to offer emotional support
• Strong organizational abilities and attention to detail.
• A humble, service-oriented demeanor and genuine desire to support others.
• Ability to work independently and collaboratively with healthcare professionals.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint).

Compensation:

• Based on experience and qualifications.
• Full-Time employees are eligible to receive:
  • Medical, dental, and vision insurance
  • Retirement plan
  • 7 paid holidays
  • Vacation and sick leave
  • Company contribution of 90% toward individual medical premiums

Availability: This position is available immediately. If you are compassionate, detail-oriented, and inspired by the opportunity to support members in their health and wellness journey, please submit your resume and a cover letter to REC@metacareusa.com

Equal Employment Opportunity: Meta Care Inc. is proud to be an equal-opportunity employer. All qualified applicants are encouraged to apply.