Customer Success Executive at WizCommerce – Bengaluru

About WizCommerceWizCommerce is building the AI Operating System for B2B Trade.

We are a multi-product platform with AI embedded at the core, helping manufacturers, wholesalers, and distributors modernize their sales and operations.

From order capture and ecommerce to payments and workflow automation, WizCommerce replaces fragmented systems and manual processes with a unified, intelligent platform designed for how wholesale actually runs.

Today, we serve 150+ customers across North America and are a 100+ person team growing rapidly.

Backed by leading global investors including Peak XV Partners, Z47, Blume Ventures, and Alpha Wave Global, we’re redefining how wholesale businesses sell, serve, and scale.

If you’re excited about building category-defining software in a large, underserved industry, WizCommerce is the place to be.

Read more about us in Economic Times, The Morning Star, YourStory, or on our website!

Founders:

Divyaanshu Makkar (Co-founder, CEO)

Vikas Garg (Co-founder, CCO)

Role: We are looking for a Customer Success Executive who will be responsible for managing customer relationships across the US market and driving renewals, expansions, and opportunity creation within existing accounts.

This role requires someone who can build strong relationships with customers, understand their business needs, and identify growth opportunities while ensuring customers derive maximum value from WizCommerce solutions.

Responsibilities:

Own and manage customer relationships post-implementation for assigned accounts in the US market

Drive renewals and expansion revenue by identifying upsell and cross-sell opportunities

Proactively create new opportunities within existing accounts and collaborate with the sales team to convert them

Conduct regular check-ins, business reviews, and product adoption discussions with customers

Ensure customers are realizing the full value of the platform, leading to higher retention and satisfaction

Monitor product usage and customer health metrics to identify risks and opportunities

Act as the primary point of contact for customer queries, feedback, and escalations

Work closely with product, support, and sales teams to improve the overall customer experience

Maintain accurate account updates and opportunity tracking in CRM

Required Skills & Experience

2+ years of experience in Customer Success, Account Management, or Client Success roles

Experience working with international/US customers is preferred

Strong experience driving renewals, expansions, or revenue from existing accounts

Excellent relationship management and communication skills

Ability to identify growth opportunities within accounts

Strong problem solving and customer centric mindset

Comfortable working in US shift (5 PM - 2 AM IST)

What We’re Looking For

A revenue focused Customer Success professional

Strong ownership and proactive communication

Ability to balance customer satisfaction with revenue growth

Someone who thrives in a fast paced startup environment

Compensation: Best in the industry

Role location: Bengaluru

Website Link:https://www.wizcommerce.com/