Loan Servicing Intern at Ephrata National Bank – Ephrata, Pennsylvania

Summary:

Provides support to the Loan Servicing team. Will learn several job roles within the Loan Servicing department and supporting departments. Engage in various work assignments, projects, and activities of varying complexity, structured to enable the intern to gain the necessary knowledge, skills and abilities needed to perform at a professional level. Receive training and mentorship in planning and carrying out activities and assignments.

Essential Functions:

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Collaborate with Loan Servicing team members to support day-to-day operational needs and special projects, while maintaining confidentiality of sensitive customer and bank information.
• Perform accurate imaging, indexing, and quality review of loan documentation, including preparation and scanning from physical loan files, to ensure complete and well-organized electronic loan files in accordance with bank record retention and audit standards.
• Conduct research on loan servicing-related regulations, guidance, and investor requirements (e.g., federal and state regulations, agency guidelines), summarizing findings for review by Loan Servicing leadership.
• Participate in the review and updating of loan servicing procedures and job aids by identifying gaps, documenting current processes, and incorporating regulatory or operational changes.
• Provide entry- to intermediate-level professional services, under supervision of professional staff and/or faculty personnel, as appropriate to the day-to-day operating objectives of the unit.
• Undertake and/or participate in projects and programs within the department that are designed to develop professional skills and expertise appropriate to the needs of the organization.
• Interact directly with colleagues, clientele, and/or other internal or external constituencies in the planning of assignments and the resolution of day-to-day operational problems.
• Receive guidance, training, and mentoring from professional personnel in planning and carrying out activities and assignments.
• May undertake related studies or enrichment programs as appropriate to the specific objectives of the operating unit.
• Perform miscellaneous job-related duties as assigned.

Competencies:

• ENB Operational and Functional Competencies.

Education, Experience, and Licensing Requirements:

• Finance, Business Administration, Accounting, Business Development/Sales, or another comparable field studies highly desirable.
• Verbal and written communication capability.
• Ability to organize work, schedule time and work with a team or independently.
• Ability to work within a professional environment.
• Ability to work with confidentiality information.

Supervisory Requirements:

This position has no supervisory responsibilities.

Work Environment:

This job operates in a professional work environment. This role routinely uses standard office equipment such as computers, monitors, mouse, keyboard, phones, printers, scanners, photocopiers, filing cabinets, calculator, and fax machines.

Physical Demands:

Ephrata National Bank promotes an equal opportunity workplace, which includes reasonable accommodations of otherwise qualified disabled applicants and employees. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The job may require long periods of standing.

Position Type and Expected Hours of Work:

Days and hours of work vary based on the needs of the department. Flexibility of schedule to meet business needs is required.

Travel:

Some travel may be required.

Pay Transparency

Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.

Benefits

Additionally, as part of our Total Rewards program, Ephrata National Bank offers a comprehensive benefits package to those who qualify. This includes medical plans with prescription drug coverage; health savings account and/or flexible spending account; dependent care flexible spending account; dental and vision insurance; life insurance; 401(k) program with employer match and Employee Stock Purchase Plan; paid time off programs including holiday pay, jury duty, and bereavement; disability insurance coverage and maternity and parental leave; educational assistance and a robust wellness program with financial incentives.

To learn more about your potential eligibility for these programs, please visit About | Careers | Benefits | Ephrata National Bank.

EEO Statement:

Ephrata National Bank supports a diverse workforce and is an Equal Opportunity Employer. It is the policy of Ephrata National Bank to provide equal employment opportunities without regard to race, ethnicity, color, religion, sex, national origin, age, disability, marital status, covered veteran status, sexual orientation, gender identity, genetic information or any other protected characteristic applicable under law. The bank complies with all relevant federal, state, and local laws, as well as all regulations regarding nondiscrimination.

This job description reflects the bank’s assignment of essential functions and position responsibilities. Nothing in this job description restricts the bank’s rights to assign or reassign duties and responsibilities to this job at any time. The employee is expected to adhere to all of Ephrata National Bank’s procedures and to act as a role model in adherence to the bank policies.