Building Monitor - overnight shift at Bethesda House of Schenectady – Schenectady, New York

At Bethesda House, our goal is to end the cycle of poverty and homelessness - not just manage the symptoms.

Our teams work to address each individual on a holistic level so they feel heard, respected, and safe in our care. We offer hands-on help to address chronic homelessness, mental health, substance abuse, disability, and systematic poverty by offering innovative solutions and proactive services to the most vulnerable in Schenectady County. We provide integrated primary care and behavioral health treatment programs and assist with providing access to financial and educational resources where applicable.

This position is based at Cara House on 917 State Street, Schenectady, NY. Cara House offers emergency supportive housing is a safe/secure environment for individuals with chronic or emergency unmet housing needs. The Building Monitor operates the switchboard and monitors security cameras to ensure the safety of the building and its perimeter, promptly addressing any incidents ensuring the well-being of our residents and visitors.

Available Shift: Mon - Weds, Mid - 8am (24hrs/wk)
Pay: $18/hr

Primary Responsibilities:

• Serve as the first point of contact for all building visitors, directing callers and guests as needed, and conduct hourly walk-throughs of the premises.
• Monitor guest arrivals and ensure compliance with residential program policies regarding curfew, visitors, behavior, and permitted possessions.
• Activate the Safety Plan or Emergency Plan when necessary.
• Adhere to all after-hours emergency and notification protocols.
• Maintain accurate and detailed entries in the log book as required.
• Facilitate clear communication between staff, visitors, and guests using the phone, paging system, and other communication tools as needed.

Qualifications:

• High School Diploma or equivalent required.
• Two to five years’ prior work experience in a related field.
• Strong communications skills with the ability to operate the agency phone system in a clear and professional manner.
• Computer literacy including the ability to work with automated output and the ability to enter data in automated systems.
• Experience working with the homeless population; people who have mental illness and/or substance abuse history and diverse populations.
• Ability to recognize and respond to an emergency.
• Professional demeanor and the ability to represent the agency positively in all interactions, maintain appropriate boundaries and confidentiality.
• Demonstrated resourcefulness, ability to work independently, and take initiative.
• Strong conflict resolution and de-escalation skills.
• Must have access to reliable transportation to and from work.
• Availability to work hours above normally scheduled work hours in an emergency to cover front desk duties is a plus.

This description does not contain a comprehensive list of duties, responsibilities or activities that are required of the employee. Additional duties and responsibilities may be assigned as needed and at any time with or without notice. All offers of employment are contingent upon successful completion of a background check including a DMV record search if driving is required for the position.

Bethesda House is an Equal Opportunity Employer. In all employment and hiring decisions, the Agency complies with applicable anti-discrimination laws. This policy applies to all employment practices, including hiring, advertising, recruitment, promotion, demotion/transfer, layoff/termination of employment, rates of pay or other forms of compensation, and selection for training and development.