Diversion Specialist at Spokane Treatment and Recovery – SPOKANE, Washington

JOB TITLE: Diversion Specialist

EMPLOYER: Spokane Treatment and Recovery Services

DEPARTMENT: Diversion

REPORTS TO: Diversion Services Supervisor

SALARY: $18.00-18.50/hour DOE plus shift differential when applicable

EMPLOYMENT STATUS: Part-time, limited benefit eligibility

EXEMPTION STATUS: Non-Exempt

EFFECTIVE DATE: 4/14/2026

SUMMARY: This position works closely with hospital and withdrawal management staff to assess patients and plan services to adults who are experiencing acute and/or persistent substance use disorders.

DUTIES AND RESPONSIBILITIES:

· Will provide assessment and planning services to adults who are experiencing acute and/or persistent substance use disorders.

· Will provide outreach to area hospitals to provide discharge planning and locate appropriate services in the community.

· Will provide coordination and problem-solving with hospital staff.

· Will provide screening for risk of self-harm and risk of harm to others.

· Shall assess the consumer’s ability to provide for their own self-care.

· Responsible for open and appropriate communication with staff.

· Responsible for keeping current with Washington RCWs and WACs as related to Mental Health and Substance Use Disorder treatment.

· Review and confirm that all patient records are audit compliant.

· Perform required case management responsibilities.

· Attend all relevant trainings that could enhance service delivery.

· Performs other related duties as assigned by management.

SUPERVISORY RESPONSIBILITIES:

· This job has no supervisory responsibilities.

QUALIFICATIONS:

· No prior experience or training.

· Computer skills required: Microsoft Office Suite

COMPETENCIES:

· Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; maintains healthy boundaries with clients and co-workers; Upholds organizational values.

· Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Promotes a positive image of the company; Responds to requests for service and assistance; Meets commitments.

· Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Maintains good attendance record; Completes tasks on time or notifies appropriate person with an alternate plan.

· Initiative – Takes action; seeks new opportunities; Strives to see projects to completion; Asks for and offers help when needed.

· Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

· Communication - Writes clearly and informatively; Edits work for spelling and grammar; Communicates well; Good listening skills; Able to read and interpret written information.

· Problem Solving- Ability to identify problems and concerns; uses problem solving skills and prior experiences to make responsible decisions.

· Documentation- Effectively and accurately communicates client information within an electronic health records system in a timely manner.

· Job Knowledge- Understands facets of job; Aware of duties and responsibilities; Keeps job knowledge current

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Frequently required to stand.
• Frequently required to walk.
• Occasionally required to sit.
• Frequently required to utilize hand and finger dexterity.
• Occasionally required to climb, balance, bend, stoop, kneel or crawl.
• Continually required to talk or hear.
• Frequently exposed to bloodborne and airborne pathogens or infectious materials.
• While performing the duties of this job, the noise level in the work environment is usually moderate.
• The employee must occasionally lift and/or move up to 40 pounds
• Specific vision abilities required by this job include: close vision; distance vision; color vision; peripheral vision; depth perception and ability to adjust focus.