Service Co-ordinator - Administrator in Queenstown at Horizon Energy Group

• Permanent Full-time 40 hours per week
  
• Queenstown based
• Great team culture

About Us

Aquaheat Facility Services specialise in comprehensive facility maintenance solutions across New Zealand. Our dedicated team ensures essential hard services including HVAC, boiler, refrigeration, electrical, plumbing, and carpentry operate seamlessly across commercial, industrial, and infrastructure environments.

With over 70 years of experience, we are proud to deliver reliable, high-quality maintenance, capital replacement, asset management, and building compliance services that keep buildings safe, efficient, and performing at their best.

Aquaheat Facility Services is proud to be part of the Horizon Energy Group of companies.

About the Role

Based in Queenstown and reporting to the Operations Manager, this role is a key coordination and administration position supporting the delivery of high-quality service to our customers.

As a Service Co-ordinator - Administrator, your key responsibilities will include:

• Coordinating customer service requests, planned maintenance programmes, and quoted works
• Acting as the central point for incoming calls, emails, and service-related correspondence
• Scheduling and allocating jobs to technicians and subcontractors to meet service delivery timeframes
• Processing invoicing for maintenance, reactive works, and quoted jobs
• Supporting accounts processes including purchase orders, receivables, and payables
• Providing administrative support across ERP systems (Pronto experience advantageous)
• Managing competing priorities in a fast-paced service environment

This role plays a critical part in ensuring efficient service delivery and maintaining strong relationships with both internal teams and customers

About You

This is an ideal opportunity for someone with strong administration and coordination experience within a service-based or trade environment.

You will bring:

• 35 years' experience in a similar service coordination or administration role
• Experience working within facilities management or trade services environments
• Strong customer service and communication skills
• High attention to detail with accurate data entry capability
• Proven ability to prioritise workload and meet deadlines
  
• Experience with CMMS/ERP systems (Pronto highly regarded)

What's in it for you?

• Career development within a well-established and growing group
• Supportive team environment with strong leadership
• Life & critical illness cover
• Paid birthday leave
• Opportunity to work with a respected, industry-leading organisation

Our Values SWITCH

We're looking for someone who lives our values:

• Sustainability making smart, responsible choices
• Winning taking ownership and delivering results
• Innovation driving continuous improvement
• Trust building strong, collaborative relationships
• Customer Focus delivering exceptional service
• Health & Safety always putting safety first

Applicants must be legally entitled to work in New Zealand.

Apply Now

If you're ready to take the next step in your career and be part of a high-performing team, apply today.