Sales Support Manager in Broomfield, Colorado at Exxel Outdoors

If you’re passionate about the outdoor industry and thrive at the intersection of sales, operations, and strategy, this is an opportunity to make a meaningful impact with Exxel Outdoors. As a Sales Support Manager, you’ll play a key role in driving the success of our most important accounts by ensuring seamless execution, strong cross-functional collaboration, and data-driven decision making! Check out the detailed job description below!

The Manager, Sales Support is responsible for executing the operational elements of the sales process for key accounts, providing sales representatives with internal support on process, content, and resources to drive customer revenue and profitability. This position focuses on managing key accounts, improving cross-functional processes, ensuring operational accuracy, and collaborating with internal and external stakeholders to support the growth of the business.

Sales Support for Key Accounts

Account Ownership & Liaison: Act as a liaison between Sales Managers, Account Executives, and key client stakeholders for all wholesale accounts ensuring a streamlined communication process and resolving any issues.

Facilitate ongoing collaboration between internal teams (Sales, Accounting, Operations) and external stakeholders (clients, vendors).

Orderbook Management: Collaborate with the Sales Support Coordinator to ensure that the orderbook is being managed effectively, and all orders are processed and tracked appropriately.

Ensure that all orders are captured accurately and delivered on time, meeting client and sales team expectations.

Customer Profitability Analysis: Model customer profitability by analyzing program sheets across multiple buying offices within key accounts.

Work with Sales Representatives to provide regular reporting on customer profitability, identifying trends and areas for improvement.

Program Sheet Management: Manage and track program sheets across multiple buying offices, ensuring that all data is accurate, up-to-date, and aligned with both sales objectives and client agreements.

Ensure that all program sheets are in line with vendor agreements and properly reconciled for accruals and payments.

Work closely with the sales team to categorize and maintain program data, ensuring timely and accurate execution of sales plans.

Presentation Materials: Provide historical sales data and relevant reports to Sales Representatives, enabling them to create effective presentations for customers.

Cross-Functional Collaboration

Sales Team Collaboration: Work closely with Sales Managers, Planners, and Sales Support Coordinators to ensure order book accuracy, forecast accuracy, pre-season order tracking, and POS reporting.

Credits/Rebills: Monitor and approve Credits and Rebuilds weekly.

Item Setup: Oversee and manage the accurate and timely setup of new items in retailer portals, ensuring all product information, pricing, and promotional details are correctly submitted and updated.

Internal Liaison: Serve as the cross-functional liaison with other departments to address challenges, resolve issues, and refine processes to improve business operations.

Customer Relations & Communication

Client Needs Analysis: Build strong relationships with internal and external stakeholders, understanding individual account needs to grow business effectively.

Customer Communications: Analyze and modify customer-facing communications to ensure an excellent customer experience, ensuring that all communications are clear, timely, and aligned with customer expectations.

Customer Routing and Setup: Vet and disseminate customer routing, style, and brand guides to stakeholders, ensuring compliance with customer requirements. Manage item setup submissions in retailer portals, ensuring accuracy and completeness.

Project & Process Management

Account-Specific Projects: Manage specific projects related to accounts, processes, and technology implementations, ensuring alignment with business goals.

Technology Implementations: Partner with the team to define, create, and implement new processes or systems to increase efficiency and support business growth.

Supply Chain Excellence: Drive cross-functional support to improve supply chain efficiency with key customers.

SMU Request Form Submissions: Partner with Sales Managers to ensure timely and accurate submissions of Special Make Up (SMU) requests.

Marketing Plan Execution

Marketing Initiatives: Help execute marketing plan initiatives aimed at growing market share with key customers, including new product introductions, co-op advertising, and merchandising.

Team Management

Team Leadership: Manage the sales support team for assigned accounts and Sales Support Coordinators. Lead by example, acting as a mentor and driving team engagement and performance.

Sales Support Coordinator(s)

A collaborative, open space work environment located on the second floor of the 40,000 sq. foot facility located in Broomfield, Colorado. Team members share a common desk area. The Sales Support area is faces west and looks out on open space and the Flatirons. There are approximately 50 employees in the 40,000 sq. ft Broomfield corporate facility which houses a workout facility, multiple quiet telephone booths and a large employee breakroom for the employee’s use.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

This job description is an overview of the scope of responsibilities for this job and is not intended to be an inclusive list of job tasks and expectations. With the evolution of Exxel Outdoors, LLC, the responsibilities of this position may change. The job must be prepared to accept new responsibilities and transfer others.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Exxel Outdoors offers 3 Medical Plans, Dental, Vision, Life Insurance, programs for additional life insurance for self, spouse and family, critical illness, short-term disability, and pet Insurance. Additionally, we offer an open work environment with telephone booths for privacy, and an expansive employee breakroom with an awesome view of the Flatirons. All employees receive 60% off MRSP on all our company websites, in addition to discount programs from many outdoor industry companies through Pro-Deals. Each year every employee receives a $200 allowance to buy any company product, plus you still can get the discount on any items purchased. In our corporate office, employees can bring dogs to work 2 days a week, and after 30 days, have option for one work from home day, 4 10-hour days, or 9 9-hour days dependent on role in the organization. Exxel offers a minimum of 80.0 hours vacation, and 7 days sick to all Full-time employees, prorated for Part-time employees, and when during the year an employee begins with the company. Exxel invests in their employees by offering this benefit selection to all employees in our Colorado market!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Salary Range for this position is $55,000 to $62,000 annually based on education and prior experience.