Director, Operations in West Sacramento, California at KP LLC

KP LLC is more than just a company. We have stood the test of time for over 90 years by combining our traditional services with the latest online technology. We continue to build on this foundation, growing our team with the same core values that made us who we are.

KP is looking for an experienced Director of Operations at our West Sacramento facility . If you’re seeking a meaningful role where you can make a real difference, we welcome you to jump aboard and join our dynamic team! The Director, Operations provides daily leadership and oversight for a high volume, time critical direct print and mail production environment. This role ensures exceptional customer satisfaction, operational efficiency, and regulatory compliance through effective management of print, inserting, fulfillment, and distribution operations. In addition, the Director, Operations leads managers and production teams to optimize labor, materials, equipment, and processes while meeting strict service level commitments.

Essential Duties and Responsibilities:

• Leadership skills to inspire respect and trust; motivate others to perform well; effectively influences others toward accomplishment of objectives/goals. Fosters cooperation and consensus from team. Builds morale and team commitment, establishes productive relationships.
• Oversee operations across production, finishing, mailing/assembly, postal, warehouse/facility services, and related support functions to deliver safety, quality, cost, delivery, and service objectives.
• Directly supervise managers and production employees in accordance with company policies and applicable laws.
• Partner with executive leadership and functional peers (e.g., estimating, planning, purchasing, production control, quality) to set priorities, remove barriers, and optimize enterprise workflow.
• Establish, monitor, and improve Key Performance Indicators (KPIs) for productivity, quality, safety, schedule adherence, and cost driving root-cause problem solving and measurable continuous improvement.
• Standardize and govern Standard Operating Procedures (SOPs) and ensure they are created, maintained, trained, and consistently executed across teams.
• Direct production planning and scheduling to ensuring optimal utilization of people, equipment, and materials while meeting customer requirements and internal commitments.
• Own production and quality control standards ensure product/service quality meets customer expectations and internal requirements through auditing, controls, and corrective action systems.
• Ensure compliance with all company, customer, and government policies, procedures, and regulations across the operation.
• Ensure operational readiness of equipment and assets through preventive maintenance emphasis and timely resolution of maintenance-related constraints impacting production.
• Communicate clearly and timely with customers, vendors, and employees, translating priorities into actionable plans and ensuring alignment on requirements, timing, and quality expectations.
• Perform other duties as assigned to support operational and business needs.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily and possess the following knowledge, skills and abilities. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• 10- 15 years of operations or plant management experience in digital print, direct mail, fulfillment, or related manufacturing environments.
• Typically requires a bachelor’s degree or in lieu of degree, 6 years directly related work experience.
• Strong people leadership experience with the ability to build morale, drive consensus, and motivate teams toward shared goals.
• Excellent communication and interpersonal skills, with the ability to work effectively across departments and with external partners.
• Strategic planning capability, including evaluating, developing, and implementing new operational strategies and procedures.
• Strong customer focused mindset with the ability to set realistic expectations and deliver on commitments.
• Advanced problem solving skills, including the ability to anticipate issues, analyze data, evaluate options, and implement solutions.
• Strong planning, organization, delegation, and supplier management skills.
• Experience with workflow automation, production scheduling, and KPI management preferred.

We take pride in fostering a positive work-life balanced environment. Our employees currently enjoy company benefits such as:

• Competitive Pay
• 11 Paid Company Holidays
• Paid Time Off
• Full benefits – Medical, Dental, Vision, Life Insurance and Disability
• 401(k) Plan with Company Match