Training Manager at SERVICE MINDS LLC – Tampa, Florida

Service Minds is a growing residential home services platform supporting leading brands in plumbing, HVAC, and electrical services. Our mission is to build strong local businesses powered by exceptional people, proven processes, and a culture focused on development and performance.

We invest heavily in training, leadership, and career growth because we believe great teams deliver great service. As we continue to expand, we are committed to creating learning environments that empower technicians and leaders to succeed, grow, and advance within the organization.

We are seeking a driven and experienced Training Manager to lead and elevate companywide training initiatives that directly impact technician performance, leadership development, and operational excellence.

This role is ideal for a hands-on training professional who has personally developed training materials, executed training delivery, and tracked measurable outcomes. You will design and deliver impactful learning experiences while ensuring programs produce real, trackable improvements in performance, engagement, and career progression.

• Design, develop, implement, and continuously improve technical and operational training programs aligned with company standards and industry best practices

• Create curriculum, materials, and delivery methods focused on hands-on skill development and knowledge retention

• Personally execute training sessions in classroom, field, and virtual environments

• Track training effectiveness using performance metrics, assessments, and feedback to ensure measurable results

• Lead Apprentice and Technician-in-Training programs to support onboarding, mentorship, and advancement

• Partner with operational leadership to identify skill gaps and tailor training solutions

• Support sales and performance improvement initiatives through targeted training

• Maintain accurate training documentation and compliance records

• Provide coaching to technicians and leaders to foster a culture of continuous learning

• Collaborate with franchisor partners to implement required training standards

• Coordinate vendor and third-party training sessions

• Develop new learning paths and programs to support employee growth

• Demonstrated experience developing training materials, executing training delivery, and tracking measurable outcomes

• 2+ years experience designing or managing training programs or curriculum

• Background in technical or operational training environments preferred

• Bachelor’s degree in Business, Training & Development, or equivalent experience

• Strong understanding of curriculum development and adult learning principles

• Business operations experience (5–7 years preferred)

• Excellent communication and presentation skills

• Strong organizational and process improvement ability

• Leadership presence with the ability to motivate and inspire

• Experience collaborating across departments and locations

• CPTD or related training certification (or willingness to pursue)

• Experience with learning management systems (LMS)

• Knowledge of safety and regulatory standards in field operations

We believe investing in our people drives our success. As part of Service Minds, you’ll receive a competitive benefits package designed to support your health, financial future, and career growth:

• FREE Health Savings Account (HSA) medical plan for employees, with two additional low-cost medical plan options

• Dental and vision insurance

• Employer-provided life insurance

• Paid Time Off (PTO) and paid holidays

• 401(k) retirement plan with employer match

• Employee service discounts through Mister Sparky, Benjamin Franklin Plumbing, and One Hour Heating & Air Conditioning

• Access to a growing network of Service Minds brands offering expanded career paths and advancement opportunities

• and more!