Back office/ERP at VISEO - Spain – Mexico

We are looking for a Senior IT Support professional with experience in ERP solutions to provide high-level technical support to both internal users and external clients. The ideal candidate will work in a dynamic, international environment, collaborating closely with global teams to ensure system stability and efficient issue resolution.

• Provide Level 2 and Level 3 IT support to end users.

• Troubleshoot, analyze, and resolve incidents related to ERP systems.

• Manage and resolve support tickets within established SLAs.

• Communicate effectively with international teams and clients in English.

• Document incidents, solutions, and technical procedures.

• Contribute to continuous improvement of support processes.

• Adapt to flexible working hours and rotating shifts when required.

• 5–6 years of experience in IT Support.

• Proven experience with ERP solutions.

• Fully bilingual English proficiency (spoken and written) – mandatory.

• Experience working in a hybrid (onsite + remote) environment.

• Availability for flexible schedules (morning or afternoon shifts).

• Strong communication skills and customer-oriented mindset.

• Ability to work independently and collaboratively in a team.

• Previous experience in corporate or multinational environments.

• Additional knowledge of IT infrastructure, networks, or enterprise applications.

• Proactive attitude with strong problem-solving skills.