Information Technology Support at Heritage Behavioral Health Center – Decatur, Illinois

Full-Time | Technical Support Role | On-Site

Heritage Behavioral Health Center is a mission-driven Certified Community Behavioral Health Clinic serving individuals across Central Illinois. We believe every team member contributes to excellent patient care—including those who maintain and support our technology systems.

We foster a supportive, collaborative work environment where staff grow professionally and take pride in helping others.

Heritage Behavioral Health Center is seeking a full-time Information Technology Specialist to join our IT team. The individual in this role will be the first point of contact for users experiencing technical issues. Responsibilities include diagnosing and resolving help desk requests, supporting hardware and software systems, and assisting employees with daily technology needs.

This role is ideal for someone who enjoys problem-solving, communicating with users, and ensuring smooth technology operations across the organization.

• Serve as the primary support contact for staff experiencing issues with computers, software, networking, telephones, and other related technologies.
• Answer, evaluate, prioritize, and resolve help desk requests in a timely and professional manner.
• Document all reported problems, steps taken, troubleshooting results, and final resolutions.

• Install software, updates, and patches on agency computers.
• Maintain accurate documentation of software licensing, installations, and troubleshooting activities.
• Arrange vendor maintenance or escalation as needed.

• Train new staff on technology systems, software applications, and network access.
• Assist employees in effectively using Microsoft Office, Outlook, Zoom, browsers, and other agency-supported tools.

• Strong oral and written communication skills
• Detail-oriented with excellent project and time management abilities
• Ability to manage multiple tasks and prioritize effectively
• Experience with Microsoft Office products, Outlook, Zoom, and web browsers
• Customer-focused, patient, and able to translate technical concepts clearly
• Self-motivated and able to work independently or within a team

• High school diploma or equivalent (required)
• Experience working with various software applications preferred
• Hands-on experience with help desk functions, troubleshooting, or user support is desirable
• Valid driver’s license, reliable transportation, and proof of automobile insurance required

• Collaborative, team-oriented environment
• Opportunities for professional growth and learning
• Chance to support mission-driven work that impacts your community