Medical Care Coordinator in Milton, Massachusetts at KECHES LAW GROUP PC

Keches Law Group, P.C. is a well-established, 50+ attorney law firm with offices in Milton, Bridgewater, and Worcester, practicing in workers’ compensation, personal injury, and medical malpractice.

Key Responsibilities

Client Care and Treatment Support

• Serve as the primary point of contact for clients regarding medical treatment, care coordination, and ongoing support throughout the treatment process
• Assist clients in navigating treatment recommendations, referrals, scheduling, and continuity of care
• Develop and manage individualized care coordination plans based on client treatment needs and case progression
• Identify and facilitate referrals to appropriate specialists and providers as needed
• Coordinate communication between clients, medical providers, and legal teams regarding treatment status and ongoing care needs
• Proactively identify and help resolve barriers, delays, missed appointments, or breakdowns in care that may impact treatment progression or case development
• Support continuity of care, client engagement, and overall treatment progression throughout the lifecycle of the case

Documentation & Record Management

• Maintain accurate, organized, and secure medical records and treatment documentation
• Track medical updates and ensure timely delivery of records to legal teams
• Support seamless transitions between providers, facilities, and care settings

Client Advocacy & Education

• Educate clients on treatment options, insurance processes, and next steps
• Assist in resolving billing issues, insurance questions, and claim discrepancies
• Act as a trusted point of contact for clients navigating complex medical systems

Progress Monitoring & Reporting

• Monitor client recovery progress and flag risks or delays that may impact the case
• Provide regular updates to attorneys and case teams
• Help align medical progress with settlement strategy and case timelines

Qualifications

• Experience in healthcare coordination, case management, medical office operations, or a related field
• Familiarity with personal injury and/or workers’ compensation cases strongly preferred
• Strong understanding of medical terminology, treatment workflows, and provider networks
• Exceptional organizational and follow-up skills with attention to detail
• Ability to manage multiple cases and priorities in a fast-paced environment
• Strong communication skills with the ability to work across clients, providers, and legal teams
• Proficiency with case management systems (e.g., Salesforce / Litify) is a plus

Schedule

• On-site position
• Monday – Friday, 8:30 AM – 5:00 PM
• Full-time
• After the training period, one work-from-home day per week can be scheduled

The anticipated salary range for this position, which we in good faith expect to pay at the time of posting, is $55,000-$70,000 annually. This range allows us to make an offer that reflects multiple factors, including experience, education, qualifications, and job-related knowledge and skills, as well as internal pay equity. It’s not typical for an individual to be hired at or near the top of the range, as we strive to provide room for future and continued salary growth. Base pay is just one component of our Total Rewards package, which may also include discretionary bonuses, commissions, or other incentives depending on the role.

Work Environment:

This job operates in a professional office environment. The role routinely uses standard office equipment, including computers, phones, photocopiers, filing cabinets, and fax machines.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• The employee is regularly required to talk, hear, sit, stand, walk, use hands to handle or feel, and reach with hands and arms.
• The employee must occasionally lift or move office products and supplies up to 20 pounds.

AAP/EEO Statement:

Keches Law Group is an equal opportunity employer. Keches Law Group does not discriminate based on race, ancestry, national origin, color, religion, gender, age, marital status, sexual orientation, disability, or veteran status.

Keches Law Group complies with all applicable immigration laws and regulations. The Company does not presently provide employer support or sponsorship for an immigration-related employment benefit for this position. Applicants must be currently authorized to work in the United States on a full-time basis without the need for employer support or sponsorship now or in the future.