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Work From Home- Admin Assistant-Travel Booking at Away From Home Travels 2 – Florida

Away From Home Travels 2
Florida, United States
Posted on
Updated on
Job Function:Information TechnologyEmployment Type:Full-Time

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About This Position

Responsibilities:
  • Booking and Coordination: Assist clients in planning and booking travel arrangements, including flights, hotels, car rentals, and activities
  • Customer Service: Provide excellent customer service to clients via phone, email, and chat, addressing inquiries, resolving issues, and ensuring customer satisfaction
  • Data Entry and Record Management: Maintain accurate records of bookings, payments, and customer interactions using our CRM system
  • Travel Advisory: Offer expert advice on destinations, travel arrangements, and travel insurance options to clients
  • Problem Solving: Handle any issues or concerns that arise during travel, such as flight cancellations or itinerary changes, and provide timely solutions
Requirements:
  • Experience: Proven experience in a customer service role or within the travel industry
  • Skills: Strong communication skills (verbal and written), excellent customer service abilities, and proficiency in using travel booking platforms and CRM systems
  • Organization: Ability to manage multiple tasks and prioritize workload effectively in a remote work environment
  • Problem-Solving: Capacity to handle and resolve customer issues promptly and professionally
  • Flexibility: Willingness to work flexible hours, including evenings and weekends as required, to accommodate client needs and time zones
  • Education: High school diploma or equivalent; additional certification in travel and tourism is a plus
Benefits:
  • Remote Work: Enjoy the flexibility of working from home with a supportive team environment
  • Competitive Salary: Compensation commensurate with experience, with opportunities for performance-based incentives
  • Professional Development: Access to ongoing training and development opportunities within the travel industry
  • Travel Perks: Discounts on personal travel bookings and familiarization trips to enhance product knowledge
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Job Location

Florida, United States
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Job Location

This job is located in the Florida, United States region.

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