Rapid Re-Housing Case Manager at Friendship Service Center Inc

Job Purpose:

The Rapid Re-Housing (RRH) Case Manager will ensure FSC Rapid Re-Housing participants are gaining self-sufficiency within stable housing and that all services provided are meeting and exceeding agency and funder benchmarks and data quality. Referrals for RRH services for individual adults will come from the local Probation Department, while referrals for RRH services for families with children will from the Hope Connection Center. This position is contingent upon grant funding availability.

Duties and Responsibilities:

• Instill the mission of the FSC in your daily work: Our work is love made visible
• Ability to work with diverse populations, individually and as a part of a team, with a commitment to ending homelessness in our community working from a Harm Reduction, Housing First, Person-Centered approach
• Assist households with housing search, inspection, rent reasonableness, and complete move-in paperwork with households and landlords to be submitted to program leadership;
• Assist participants in understanding tenant rights and responsibilities, and basic understanding of housing laws and regulations; advocate with landlords for tenant rights and provide conflict resolution as needed;
• Meet with program participants on a bi-weekly basis or more frequently if needed, including in-home visits at least once a month, attending tenant meetings as needed based on program type;
• Provide Critical Time Intervention (CTI) case management services to participants and linkage to services, including establishing rapport with clients, advocacy and assistance with obtaining/maintaining benefits, budgeting, medical services, mental health and substance use services, employment and vocational services, and transportation;
• Complete program assessments and goal plan development with participants utilizing a person-centered approach and develop a Housing stabilization plan with SMART goals and objectives
• Maintain required program documentation, including intake paperwork, case notes and service referrals
• Input program intakes, discharges, annual assessments, and case notes into Homeless Management Information Systems (HMIS) as required on a timely basis (within 48 business hours);
• Attend monthly meetings with all program team case managers to share client information, resources, ideas, concerns, etc.;
• Attend Central CT CAN meetings as needed, and liaise with homeless service providers and other CAN providers to maintain and expand community contacts and resources to better serve clients;
• Attend meetings, trainings and community events, as appropriate or required
• Other duties as assigned

Minimum Experience/Training:

• Bachelor's degree in Human Services/Social Work suggested; working knowledge of leasing, housing paperwork, and tenant rights strongly preferred.
• Proficient use of Microsoft Suite and other databases designed to promote productivity and organization in the workplace; excellent oral and written communication skills, including computer proficiency and knowledge of email applications.
• Bilingual English/Spanish desired.
• Experience working with diverse populations preferred, with a solid understanding of mental health, substance use, and trauma.

Essential Skills, Qualifications and Requirements:

To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position.

Community: Staff is a dependable team player within their department, across departments, and with community colleagues (when appropriate); consistently at work and on time, reports to all scheduled shifts; follows instructions, responds to management direction; staff's communication style invites collaboration;

Initiative: Staff is proactive in identifying and resolving issues, versus leaving them for someone else; staff is solution-focused, and takes pride in their work; able to oversee day-to-day operations of self and a team, staying ahead of deadlines and maintaining productive time-keeping for self and others; solicits feedback to improve personal performance, and completes tasks in a timely and accurate manner;

Accountability: Staff acts with integrity and practices ethical decision-making; takes responsibility for mistakes instead of making excuses, and uses challenging experiences as opportunities to improve; able to navigate hard conversations with staff, participants, and peers with respect;

Creativity: Staff is flexible, and engages in outside-of-the-box thinking to ensure work is completed and good decisions are made; open, accountable, and able to work with individuals from various backgrounds and at different skill levels; able to multitask and manage crises;

Physical Requirements:

The physical requirements described below are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties:

• The ability to safely operate a motor vehicle to transport oneself, others and program supplies as necessary;
• The physical ability to travel to assigned locations, stand, stoop, bend, reach, pull, push, lift, grasp, climb, talk, see, hear and perform basic and light home maintenance activities, and operate office equipment;
• The physical ability to move and lift light objects up to 30 pounds such as mail, supplies, files, and equipment;
• The ability to operate office equipment requiring continuous or repetitive hand/arm movements;
• The ability to remain in a sitting position for extended periods of time;
• Maintain auto insurance minimum limits as follows – 1) single liability limits of $100,000 Bodily Injury Per Person / $300,000 Bodily Injury Per Accident / $50,000 Property Damage OR Combined Single Liability Limit of $300,000 (this combines the bodily injury and property damage into one limit per claim) and annually provide a declarations page to the Human Resources Department.