Works with and has access to confidential patient information. Position requires making frequent decisions or actions following general procedures often without clearly defined precedents. Position requires a high degree of mental alertness and close visual attention to details. Position requires diplomacy and a professional image and manner in dealing with patients, families, visitors, medical staff and SBMC personnel. Position is responsible for a positive first impression of SBMC personnel. Position includes performance of clerical and non-nursing duties and acts as information coordinator for a nursing unit. Position requires the ability to multitask and prioritize such things as answering the phone, calling consulting providers, answering call lights, attending to patient, visitor, provider and nursing requests. Incumbents are subject to overtime and call back as required by the hospital.