ATTENTION --- ATTENTION --- ATTENTION

For candidates located in the Dallas, TX area, the role is a hybrid role which requires working in the office 1 day per week. Our office is located in Dallas, Texas, USA.

About DerbySoft

Connecting different businesses together is what DerbySoft’s all about. We make the travel business easier by developing intelligent technology services delivering superior performance for our customers around the globe. We’re passionate about empowering companies to achieve their goals and transforming how companies interact with their customers.

DerbySoft has been recognized as a distinguished partner to the industry since 2002 offering strengths through exceptional technology and customer service with local operations globally.

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours.

ROLE SUMMARY

The Technical Implementation and Support Manager acts as the primary point of contact between new customers and DerbySoft, ensuring a seamless onboarding experience. Reporting to the appropriate leadership team, this role is responsible for implementing customer solutions in accordance with contractual and product requirements, prioritizing speed and efficiency.

This position actively manages implementation timelines and customer support, ensuring compliance with agreed-upon service level agreements (SLAs) to enhance customer satisfaction. The role partners closely with engineering, business development, and performance teams to deliver effective technical solutions for hotel chains and channels, while contributing to continuous improvement through data analysis and operational insights.

KEY DUTIES & RESPONSIBILITIES

CORE COMPETENCIES

KNOWLEDGE, SKILLS & ABILITIES

REQUIRED QUALIFICATIONS

PREFERRED QUALIFICATIONS

Travel: None.

Benefits

Flexible ScheduleGenerous Paid Time OffCompetitive PayAnnual BonusReferral BonusHealth, Dental & Vision BenefitsCompany provided Life Insurance ProgramCompany provided Long – Term Disability BenefitsVoluntary LifeEmployee Assistance ProgramCompany Matching Retirement Program

DerbySoft, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

We also participate in E-Verify for anyone hired in the United States of America.