About Company:

About the Role:

The HVAC Senior Service Technician 2 plays a critical role in ensuring the efficient operation and maintenance of heating, ventilation, and air conditioning systems. This position is responsible for diagnosing complex HVAC issues and implementing effective solutions to enhance system performance and reliability. The technician will lead service calls, providing expert guidance to junior technicians while ensuring compliance with safety and industry standards. Additionally, the role involves maintaining accurate records of service activities and customer interactions to support ongoing service improvements. Ultimately, the technician's expertise will contribute to customer satisfaction and the overall success of PF Plumbing.

Minimum Qualifications:

• High school diploma or equivalent.
• Valid HVAC certification or license.
• Minimum of 5 years of experience in HVAC service and repair.

Preferred Qualifications:

• Associate's degree in HVAC technology or a related field.
• Experience with energy management systems and smart HVAC technology.
• EPA certification for refrigerant handling.

Responsibilities:

• Perform advanced troubleshooting and repair of HVAC systems, including but not limited to, heating units, air conditioning systems, and ventilation equipment.
• Lead and mentor junior technicians, providing training and support to enhance their technical skills and knowledge.
• Conduct routine maintenance checks and inspections to ensure optimal system performance and compliance with safety regulations.
• Document all service activities, including repairs, maintenance, and customer interactions, in a clear and organized manner.
• Communicate effectively with customers to explain service issues, recommend solutions, and provide exceptional customer service.

Skills:

The required skills for this position include advanced troubleshooting abilities, which are essential for diagnosing complex HVAC issues efficiently. Strong communication skills are necessary to interact with customers and explain technical information in an understandable manner. Leadership skills are also important, as the technician will be responsible for mentoring junior staff and fostering a collaborative work environment. Additionally, attention to detail is crucial for maintaining accurate service records and ensuring compliance with safety standards. Preferred skills, such as familiarity with energy management systems, will enhance the technician's ability to implement innovative solutions that improve system efficiency.