IT-Technical Support Engineer - Full Time in Northfield, Ohio at Northfield Park Racino

The Technical Support Engineer provides first-line technical support for Team Members across the property. This role is responsible for troubleshooting, maintaining, and supporting end-user technology including PCs, printers, POS systems, mobile devices, phones, kiosks, and related IT equipment.

Principal Duties & Responsibilities

• Provide first-line technical support for hardware, software, network, and peripheral issues.
• Install, configure, and maintain company-approved hardware and software.
• Respond to service requests and incidents in a timely and professional manner.
• Escalate complex technical issues to senior IT staff when appropriate.
• Assist with onboarding and setup of new Team Members, including workstation deployment and account verification.
• Support software updates, patching, and basic system maintenance activities.
• Document incidents, troubleshooting steps, resolutions, and procedures within the IT ticketing system.
• Follow established IT security policies, standards, and operational procedures
• Assist with IT projects, equipment replacements, and technology deployments.
• Maintain inventory accuracy for assigned IT equipment and peripherals.
• Provide professional customer service and communicate technical information in a user-friendly manner.

Required for All Jobs

• Performs other job-related duties as requested
• Proof of eligibility to work in the United States
• Work varied shifts, to include weekends and holidays

Education

High school diploma or equivalent Required

Work Experience

6+ months of prior relevant experience (Information Technology in a similar role) Required

Experience working in a resort, hospitality or casino environment Preferred

CompTIA A+, Network+ or Security + Preferred

Knowledge, Skills and Abilities

• Strong troubleshooting and problem-solving skills.
• Knowledge of Windows operating systems and Microsoft Office applications.
• Basic understanding of networking concepts including TCP/IP, LAN, Wi-Fi, and
• printers.
• Familiarity with Active Directory, remote support tools, and ticketing systems.
• Ability to prioritize and manage multiple support requests simultaneously.
• Strong customer service and interpersonal communication skills.
• Ability to work independently and within a team environment.
• Ability to maintain confidentiality and handle sensitive information appropriately
• Strong organizational skills and attention to detail.
• Ability to work in a fast-paced operational environment