Instruction Operations Coordinator in Glacier, Washington at Mt. Baker Ski Area, Inc.

Position Summary

The Instruction Department Operations Coordinator serves as a central communication and administrative resource for the Instruction Department. This position helps connect employees, guests, and department leadership to ensure lessons, programs, staffing, and daily operations run efficiently throughout the season. This position reports directly to the Instruction Department Director and works with the Director of Mountain Operations and Daily Operations Manager to support daily operations, and ensure department processes run efficiently across multiple teams.

This role is responsible for many of the behind-the-scenes functions that support the department, including hiring coordination, onboarding, scheduling, program administration, guest communication, and record keeping. As one of the primary points of contact for both employees and guests, clear communication, strong organization, and consistent follow-through are essential.

Ideal Candidate Traits

If you enjoy working with people, solving problems, and helping operations come together, this position offers the opportunity to make a meaningful impact on both the employee and guest experience.

You'll help hire and support instructors, coordinate staffing and schedules, communicate with guests and families, and keep programs running efficiently. No two days are exactly the same, and the role offers a unique mix of administration, customer service, workforce coordination, and operational support.

What Makes Someone Successful in This Role?

• You enjoy working with people and are comfortable communicating with employees, guests, and leadership teams.
• You are highly organized and can manage multiple priorities without losing track of details.
• You take ownership of your work and follow tasks through to completion.
• You communicate clearly and professionally, both verbally and in writing.
• You enjoy solving problems, finding answers, and helping others navigate processes and procedures.
• You stay flexible and adapt well when priorities shift in a fast-paced operational environment.

Key Responsibilities

Employee Hiring & Support

• Coordinate seasonal hiring, onboarding, and orientation processes.
• Schedule and assist with interviews and applicant communication.
• Serve as a point of contact for employee questions regarding schedules, training, and department procedures.
• Communicate operational updates, expectations, and staffing information clearly and professionally.
• Support department leadership with workforce planning and staffing coordination.

Scheduling & Operations

• Create and maintain employee schedules based on operational needs.
• Coordinate staffing adjustments and communicate schedule changes.
• Monitor lesson and program registrations and assist with program planning and class assignments.
• Support department projects, reporting, and operational planning efforts.
• Help create and maintain a positive, respectful, and team-oriented work environment
• Attend and participate in daily operations meeting with other departments, ensuring accurate and up-to-date information is communicated in a timely manner across departments

Supervisory Responsibilities

• Build positive working relationships with leaders across the mountain and in other departments, supporting collaboration, communication, and shared operational goals
• Provide day-to-day guidance, communication, and support to team members
• Lead by example through professionalism, teamwork, reliability, and work ethic
• Support supervisors and managers with daily operational needs and changing business demands
• Step into different operational roles as needed to support the team and department
• Encourage strong communication, collaboration, accountability, and guest service within the team
• Promote and support a strong safety culture by reinforcing safe work practices and helping employees follow department and company safety expectations
• Participate in the development, implementation, and ongoing evaluation of sustainability goals for both the department and the company
• Help identify areas where additional operational or employee support may be needed

Guest Communication & Customer Service

• Provide customer service through email, phone, and in-person interactions.
• Respond to guest questions, concerns, refund requests, and program inquiries.
• Clearly communicate department policies, procedures, program information, and next steps.
• Coordinate information between the Instruction Department and other departments to ensure guests receive accurate and timely information.

Administrative Support

• Maintain department records, including attendance records, certifications, incident reports, and program documentation.
• Assist with reporting, data management, and administrative projects.
• Ensure records and communications are accurate, organized, and up to date.

Wage & Hour Information:

• Starting wage range is $25-$29/hr DOE
• This is a seasonal, variable hour position. Hours per week may vary between 5-40+ hours/week. Expected end date for position is April 18, 2027, unless otherwise approved by management.
• This position will be based out of MBSA Business office preseason and on mountain during operating season.

Required Qualifications

• High School Diploma or equivalent.
• Prior experience in customer service or guest-facing roles.
• Strong computer skills and ability to learn scheduling, payroll, and point-of-sale systems.
• Strong written and verbal communication skills.
• Excellent organizational skills and attention to detail.

Preferred Qualifications

• Bachelor's degree in Business Administration, Hospitality, or a related field.
• Experience in the snowsports, recreation, hospitality, or outdoor industry.
• Experience with hiring, onboarding, scheduling, or coordinating seasonal employees.
• Experience working with scheduling, payroll, or point-of-sale software.
• Prior experience in an administrative, coordination, or office support position.

Position Requirements:

• Annual training provided by Mt. Baker Ski Area must be completed as a condition of position employment.
• Wage and Hour Training
• Anti-Harassment Reporting Training
• Department Trainings as assigned
• In Person Attendance to Leadership Training prior to season start.
• Employment in lead positions is contingent upon the successful completion and review of a background screening. Applicants listed on the National Sex Offender Registry are not eligible for employment in lead positions.