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What is the role of a Program Support Manager at Spotnana?

The Program Support Manager position at Spotnana is a Full-Time opportunity in the relevant field.

Where is this Program Support Manager job located?

New York, New York, United States

What industry does this Program Support Manager position belong to?

This role spans multiple industries.

What is the expected salary for this Program Support Manager job?

Compensation will be discussed during the hiring process.

Program Support Manager job near me in New York, New York at Spotnana

Who: You! And the rest of the Sales department, Implementations team, & their cross-functional partners

What: A Program Support Manager who is responsible for the implementation of new customers and of additional products or capabilities for existing customers.

When: ASAP! We are looking to hire and onboard a new hire as soon as we find the right person for the job. Exciting work awaits!

Where: Our office hub location of NYC – you will be required to be in office 1+ days per week in alignment with our office work policy.

Why: As a Program Support Manager, you will be the technical lead starting from the project kick-off for TMCs until all contracted products and services are fully launched. You will be part of a global Customer Experience team and will be responsible for the implementation of TMCs and their customers on Amadeus within the Spotnana Platform. Your expertise in Project Management and Solutions Architecture will help to ensure that TMCs and their customers are using their Spotnana platform to its fullest extent. Your goal is to help TMCs and their customers to be successful from the first day and to derive the most value possible from their Spotnana investment. You will work closely with our Customer Success Managers as well as every other team at Spotnana, from Sales and Product to Engineering, Travel Operations, and Technical Support.

How (to land the job!): Candidates can expect an initial conversation with our Talent Acquisition team, followed by conversations with key team members and partners.

The day-to-day:

Lead the on-time and within-scope technical implementation for Amadeus TMCs and their customers
Facilitate discovery and scoping sessions with new TMCs and their customers for one-time and for multi-phased implementations
Lead all aspects of Project Management, including risk management analysis, and setting goals and KPIs
Advise Amadeus TMCs and their customers on technical best practices, including ordering and setup of OID within Amadeus and the Spotnana Platform. Provide Amadeus TMCs and their customers with clear proactive technical guidance and expertise across our product and services including ongoing Amadeus education and engagement to keep pace with all updates and changes, via edifact and NDC channels.
Collaborate with Sales, Customer Success, Product Management, Engineering, Finance, Travel Operations and Technical Support to ensure Spotnana’s product and services will be able to meet the TMC’s requirements
Maintain accurate and up-to-date project plans in SmartSheet and in Salesforce
Contribute towards the success of the organization through knowledge-sharing activities such as contributing to internal and external documentation, answering technical Q&A, and helping to iterate on best practices

Skills & qualities we value:

Minimum 7+ years of working experience and a background in working with TMCs and customer-facing technical implementation and onboarding role within a highly technical team.
Amadeus expertise is required, including implementing and managing setup within an OBT
Understanding of SSO, ADFS, SFTP, multiple HRIS integrations, and API integrations with other Enterprise applications
Experience leading VAT and UAT phases of implementation
Working knowledge of the corporate travel industry
Ability to manage multiple work streams, work to deadlines, and prioritize between competing demands
Ability to work cross-functionally with all levels of an organization (both internally and externally) and across all geographies
Strong interpersonal communication (verbal and written) and organizational skills
Highly motivated, driven and passionate about technology and customer success

Perks & benefits you will love

Spotnana strives to offer fair, industry-competitive, and equitable compensation. Our approach assesses total compensation, including cash, annual performance bonus, company equity, and comprehensive benefits.

The base salary range for this role is $125,000 - $145,000 per year, depending on a number of factors including the candidate’s working location.

We care for the people who make everything possible - our benefits include:

Pre-tax and ROTH 401(k) options via Fidelity with up to a 4% company match
Comprehensive benefit plans covering medical, dental, vision, life, and disability effective on your hire date. We cover 100% of your employee premiums and 85% of your eligible dependents
Pre-tax flexible spending account options for health, dependent care and commuter expenses
Flexible PTO in addition to 10 company holidays and an end-of-year company shutdown
Up to 26 weeks of parental leave
Monthly cell phone/internet stipend
Extra perks — IATAN travel membership, pet insurance, financial wellness tools, Calm app access, and more

Program Support Manager in New York, New York at Spotnana

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