HR Operations & Experience Lead in Westbrook, Maine at Synergent

We’re looking for an HR Operations & Experience Lead who thrives at the intersection of operational excellence and employee experience.

In this role, you will own and enhance the core processes that support employees throughout their journey—from recruiting and onboarding to benefits, payroll coordination, and offboarding. You’ll play a critical role in ensuring HR services are consistent, responsive, and designed to scale—while delivering a high-quality experience for every employee.

This is an opportunity to bring structure, clarity, and continuous improvement to a function that directly impacts people, culture, and organizational success.

• Play a central role in shaping the employee experience
• Own and improve end-to-end HR processes with visible impact
• Partner closely with leadership to build a scalable HR function
• Join a culture defined by integrity, service, and accountability
• Hybrid work opportunity available after successful onboarding and initial training

• Own and manage core HR processes, including employee lifecycle workflows, HRIS administration, employee records, and compliance tracking
• Ensure HR services are delivered accurately, consistently, and confidentially
• Maintain strong documentation, controls, and audit readiness

• Act as the primary point of contact for employee questions related to benefits, payroll, leaves of absence, onboarding, and HR processes
• Provide clear, timely support while appropriately escalating complex or sensitive issues
• Deliver a professional, responsive, and people-centered HR experience

• Manage recruiting coordination, interview scheduling, and candidate communication
• Support offer processes, onboarding, and offboarding activities
• Create a seamless and engaging experience for candidates, new hires, and departing employees

• Coordinate payroll inputs and review changes for accuracy and completeness
• Support benefits administration, including open enrollment
• Ensure compliance with I-9, leave programs, and employment documentation requirements

• Develop and refine HR workflows, templates, and service standards
• Identify gaps and implement scalable, repeatable improvements
• Contribute to a high-performing HR function built on consistency, accountability, and service quality

• Bachelor’s degree in HR, Business Administration, or related field (or equivalent experience)
• Progressive HR operations experience, including:
  • Payroll coordination
  • Benefits and leave administration
  • HRIS systems (ADP Workforce Now or similar preferred)
  • Recruiting coordination and onboarding
  • Compliance tracking and employee records
• Strong organizational skills with exceptional attention to detail
• Ability to manage multiple priorities while maintaining accuracy and confidentiality
• Excellent communication and interpersonal skills
• A proactive mindset with a strong sense of ownership and follow-through

• Experience in a structured, regulated, or compliance-driven environment
• Ability to balance employee service with operational discipline
• Strong judgment in handling sensitive and confidential information
• A continuous improvement mindset with a focus on scalability and consistency

Our work is grounded in shared principles that guide how we operate, collaborate, and serve:

• Integrity
  Ethical action, respect for others, fairness, transparency, and trust guide decisions and interactions. Responsible behavior builds confidence and strengthens trust across the organization.

• Service
  We seek to understand the needs of our credit unions and colleagues, responding with collaboration, care, and follow-through. Strong service means anticipating needs, improving the experience, mentoring others, and helping create a proactive, partnership-based culture that supports our shared mission.

• Accountability
  We take ownership of our commitments and deliver work with quality and consistency. Accountability means following through, addressing issues directly, improving processes, and helping create scalable, reliable outcomes.

This role is designed to support both connection and flexibility:

• On-site onboarding period to build relationships and gain hands-on experience
• Transition to a hybrid work arrangement after onboarding, based on performance and business needs

If you’re energized by building strong processes, delivering exceptional service, and improving how HR supports people every day—we’d love to connect with you.