Tenant On/Offboarding Support Specialist - Property Mngt at CDA Coliving – Sydney, New South Wales

About CDA Coliving

CDA Coliving is a dynamic and rapidly growing company specialising in providing quality furnished rooming accommodation across Sydney. We pride ourselves on creating vibrant communities that offer comfortable and convenient living spaces for international travellers and local residents alike. With more than 1,200 rooms under management and a passionate team of 50+ staff, we're dedicated to making the experience of living in Sydney exceptional.

Shift Schedule:

Work Days: Tuesday to Saturday

PH TIME: 5:30 AM - 2:30 PM

*40 hours per week, inclusive of 1-hour unpaid lunch break daily

Key Responsibilities

Onboarding Support

• Manage Respond.io communications — including follow-ups, updates, and move-in confirmations.
• Check newly submitted sales for ICR availability.
• Handle payment, lease agreement, and referencing follow-ups for pending requirements or verifications.
• Conduct move-in confirmation follow-ups, verifying that the tenant has successfully moved in and endorsing to the appropriate department if needed.
• Provide back-up support for end-to-end move-in processing, from submitted sale to tenant move-in, ensuring a seamless experience through timely instructions, confirmations, and system updates, particularly during Saturday shifts or as required.
• Provide council inspection assistance, ensuring all move-in and move-out tasks are updated accurately for OCR/ICR scheduling.

Offboarding Support

• Send 1-week and 1-day move-out reminders, updating platforms as needed based on each tenant’s schedule adjustments.
• Confirm tenant move-outs through CdA’s communication channels and update all relevant records.
• Schedule cleaning and Outgoing and Incoming Condition Report (OCR/ICR) inspections, coordinating with cleaners to ensure timely completion.
• Conduct ICR checks from Onboarding to ensure readiness for immediate scheduling when required.
• Handle rental reference responses for past and current tenants in coordination with Offboarding team.
• Oversee and manage end-to-end house returns, from tenant termination notice to key return and deposit refund with agents or owners, including house resets in partnership with the Maintenance team.
• Provide NCAT assistance and documentation support as required.