Key Account Manager in at SupportNinja

Start Date: ASAP

Work Set Up: Remote/WAH

Type of Contract: Full Time

Schedule: US Hours: 9 AM - 5 PM Pacific

Salary: $80k + Uncapped commissions

Equipment: Company Provided

Join SupportNinja – Where Outsourcing Meets Innovation SupportNinja is not your typical BPO. We’re redefining what outsourcing can be—blending best-in-class people, powerful AI tools, and deep industry specialization to deliver next-generation customer experience (CX). Our mission? To show the world a better way to outsource.

Named “Outsource Partner of the Year” (2025) and expanding across Fintech, Healthcare, SaaS, and Logistics, we’re growing fast—and looking for a Key Account Manager who’s ready to scale strategic partnerships and fuel client success.

What You’ll Do

As a Key Account Manager, you’ll own and grow a portfolio of high-value clients—acting as their strategic advisor, CX advocate, and business partner. You'll collaborate across teams to ensure seamless delivery and identify new ways to bring value through SupportNinja’s AI-enabled solutions.

• Manage full customer lifecycle: onboarding → retention → expansion
• Build strong client relationships and drive upsell/cross-sell opportunities
• Deliver MBRs/QBRs, ROI reporting, and strategic business reviews
• Be the voice of the customer internally—resolving escalations and advocating for needs
• Forecast growth, track metrics, and share insights with cross-functional teams
• Have a hunter mindset in a KAM role.
• Travel occasionally for key in-person meetings and events

Basic Qualifications

• 3–5+ years in Account Management or Operations in a BPO is a MUST
• Experience in quota-carrying roles: upselling, cross-selling, renewals
• Familiarity with fast-paced, client-facing environment
• Exceptional communication, stakeholder management, and problem-solving skills
• Curious, analytical, and metrics-obsessed mindset
• Willingness to travel (domestic/international) as needed
• Bonus: Experience in tech-enabled CX or working with AI-driven tools

Ninja Perks and Benefits

• Competitive compensation
• Medical, dental and vision insurance
• Paid time off, birthday leave
• Opportunities for skills training and personal and professional development
• Employee Referral Program

Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow! Are you ready?

If you are interested, you can access your instant interview here: https://alpharun.com/i/TOZvJP9_CRPRcJwTFEb_6

Disclaimer:

The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.

SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.