Service Account Manager in Houston, Texas at WORLDWIDE POWER PRODUCTS

Competitive Pay | Comprehensive Benefits | Performance Bonuses | Employee Incentive Trips!

Quick and simple hiring process—apply today, and we’ll be in touch soon!

Clear path for career advancement with structured training and promotion opportunities.

Power Up Your Career with Worldwide Power Products

Service Account Manager will be responsible for a wide variety of tasks and must be skilled in every aspect of a project in which they are involved. Program and project types include large strategic initiatives, tactical cross-department assignments, and new service initiatives. This role will renew existing relationships, optimize deals and upscale potential opportunities. Cultivate these existing partnerships to make sure they take full advantage of WPP’s ever-growing solutions.

ESSENTIAL DUTIES

Product Support

1. Conducts parts pricing, research, and processes for the Service clients
2. Leverage WPP resources to develop effective services solutions and compelling proposals.
3. Support company with inventory procurement; including facilitating inspections and testing of equipment.
4. Manage a network of resources (including contractors) in support of project execution.
5. Assist with the successful completion of service opportunities
6. Provide industry and product training to new employees and customers.
7. On Call service

Customer Service

1. Solve customer problems using the knowledge of WPP’s products, services, and value proposition.
2. Analyze customer needs and determine how company products/services can best meet their needs.
3. Leverage current customer relationships to identify additional value-added services or sales opportunities.
4. Assist in the implementation of solutions for customer-specific services.
5. Coordinate communication between customers and internal resources to facilitate shared expectations.
6. Develop, maintain, and grow a network of relationships with internal departments to quickly solve a wide range of customer problems and issues.

Safety

1. Report all recognized unsafe conditions or acts to Management.
2. Wear proper PPE when necessary.

ADDITIONAL RESPONSIBILITIES

1. Develop and maintain a strong working relationship with key vendors and clients
2. Fill in for Service Manager as needed.
3. Attend training sessions as required.
4. Perform all other duties as assigned

COMPETENCIES

EDUCATION

• No specific education requirements

CERTIFICATIONS & LICENSES

• Driver’s License and passport required

EXPERIENCE

• 5 to 7 years related experience and/or training, preferably with a technical background
• Applicable experience in person-to-person sales that was commission based

TALENTS

• Networking
• Initiative
• Strategic Planning
• Communication Skills
• Making Connections
• Proficient in Microsoft Suite Applications

Core Values

• Communication: We encourage open, effective dialogue through the exchange of ideas and solutions through all levels of our company and our customers.
• Accountability: We are personally accountable for delivering on our commitments.
• Integrity: We believe that to be successful, it is essential to operate at the highest levels of honesty, responsibility, and trust.
• Teamwork: We succeed because we help our co-workers to succeed in a collaborative, supportive, creative, and enjoyable environment.
• Customer Satisfaction: We aim to meet or surpass our customer’s expectations by providing the highest quality products and customer service. Bend over backwards, can-do attitude

Why Join Worldwide Power Products

• Industry leader with a strong reputation in power generation
• Career growth through on-the-job training, mentorship, and promotions
• Clear career advancement path: Apprentice/Entry Level | Technician I | Technician II | Technician III | Technician IV | Tech Lead/Supervisor
• Competitive pay and full benefits including medical, dental, vision, and a 401(k) match
• Paid trips and spot bonuses – every employee earned a bonus and an all-expenses-paid trip to Cabo the past two years
• State-of-the-art equipment and technology to do your job right
• A supportive team culture that values collaboration and expertise
• Nice work trucks
• Overtime opportunities
• $150 work boot allowance, Uniforms + free dry cleaning
• Access to company provided Hunting lease
• Hard Work Deserves Real Rewards
• Apply today and join a team where your skills, effort, and commitment pay off.

WPP is an equal opportunity employer. We welcome applicants of all backgrounds and ensure fair consideration regardless of race, gender, age, disability, or other protected status.