Collections Speciallist in Guatemala City at Distro

• Position: Collection Specialist

• Work Modality: Full On-site

• Salary: Q 8,500 (no additional bonuses)

• Schedule: Monday to Friday, 9:00 AM – 6:00 PM

• Job Overview: We are seeking a professional and detail-oriented Collection Specialist responsible for contacting clients and collecting outstanding payments while maintaining positive and respectful relationships. The ideal candidate balances strong negotiation skills with empathy and professionalism to ensure timely payments and excellent customer service.

• Key Responsibilities:

• Payment Management:

• Contact residents and customers to resolve outstanding balances

• Work closely with accounting to ensure accuracy of balances and timely adjustments

• Communicate consistently with residents until accounts are resolved

• Review new move-in balances for accuracy in charges and payments

• Educate residents on payment policies, procedures, and contractual obligations

• Ensure fair and consistent treatment of all customers in compliance with Fair Housing regulations

• Review ledgers, notices, and leases for accuracy prior to distribution

• Notice & Eviction Process:

• Manage the Notice to Pay or Quit process in a timely and consistent manner

• Prepare eviction files for non-compliance cases when necessary

• Demonstrate knowledge of local and federal laws related to evictions, notices, and lockouts

• Communicate regularly with residents throughout the eviction process, explaining options, fees, and expectations

• Coordinate with field teams for occupancy checks when required

• Follow up with legal teams on eviction progress until resolution

• Communicate scheduled lockouts, court dates, and possession details to all relevant stakeholders

• Request health and safety inspections when needed during disputes

• Ensure timely updates and move-outs in internal systems

• Manage squatter eviction processes in compliance with legal requirements

• Qualifications:

• Proven experience as a Collection Specialist or in a similar role

• Knowledge of billing procedures and collection techniques (e.g., skip tracing)

• Familiarity with debt collection laws such as FDCPA (preferred)

• Proficiency in Microsoft Office and database systems

• Comfortable working with targets and performance metrics

• Ability to manage stress and handle difficult conversations professionally

• Key Skills:

• Strong written and verbal communication skills

• Excellent negotiation abilities

• Problem-solving mindset

• High attention to detail and accuracy

• Ability to work independently and manage multiple priorities

• Professionalism, reliability, and accountability

#SolvoGlobal

#LI-PROMOTED

#LI-Onsite