Customer Service Lead | 1st Shift at Gehl Food & Beverage – Germantown, Wisconsin

Now Hiring: Customer Service Lead | 1st Shift

Shift/Schedule: Mon - Fri 8:30AM - 5:00PM

Pay: $27 (+ based on experience)

Why join our team?

• Need cash before payday? We’ve got you covered with on demand pay
• Full benefits package – medical, dental, vision & 401(k) match
• Generous PTO & holidays
• Growth opportunities to expand skillsets and enhance career
• Amazing team & culture focused on: Communication | Community | Wellness

Other Benefits & Programs We Offer:

• Referral bonus program
• Tuition reimbursement
• HSA Medical plan option with annual company contribution
• Perks at Work – discounts on shopping, travel & more
• Proven continued business growth for future opportunities

Position Overview

Reporting to the Customer Service Manager/Supervisor, the Customer Service Lead serves as a key liaison between customers, internal teams, and external partners. This role supports day-to-day customer and technical service operations, mentors team members, and ensures accurate, timely, and high-quality service delivery across all sites.

What You’ll Do

• Act as a liaison for International, Co-Man, Private Label, and Food Service accounts, ensuring seamless order management from start to finish
• Support and mentor Customer Service and Technical Customer Service team members; assist with training and onboarding
• Monitor team workflows, coverage, call volumes, and service metrics; prepare and deliver weekly performance and order reports
• Identify process improvements, trends, and service gaps; partner with leadership to implement solutions
• Escalate and resolve customer issues while adhering to company policies and service standards
• Maintain strong working knowledge of products, systems, programs, and export documentation
• Collaborate cross-functionally with Sales, Supply Chain, Quality, and Warehouse partners to ensure inventory availability and on-time delivery
• Prioritize orders, manage expedites, and support new product launches and transitions
• Ensure compliance with food safety, quality, regulatory, and GMP standards
• Perform administrative support and assist with special projects as needed

What You’ll Need

• Minimum 3 years of customer service or inside sales experience, preferably in manufacturing or consumer goods
• Strong leadership skills with experience mentoring or training others
• Proficiency in Microsoft Office (Word, Outlook, Excel) and MRP/ERP systems (Ross experience a plus)
• Excellent organizational, analytical, time-management, and problem-solving skills
• Exceptional written, verbal, and interpersonal communication abilities
• Ability to multitask in a fast-paced environment with a high level of accuracy
• Strong collaboration, conflict-resolution, and cross-functional teamwork skills
• Self-motivated, accountable, and flexible to support business needs
• Previous training or presentation experience preferred

About Us?

Gehl Foods is a fast-growing food and beverage manufacturer, known for ready-to-serve products like nacho cheese and protein shakes—no refrigeration needed! We lead with safety, quality, and teamwork in everything we do.

Feed your future at?gehlfoodandbeverage.com

Gehl Foods is proud to be an Equal Opportunity Employer.