Call Center Representative - 24 hours/week at Emerson Hospital – Concord, Massachusetts

Job Summary

Reporting to the Customer Service Supervisor, the position handles all inquiries from patients and must be responded to in a courteous and timely manner. Responsible to work with patients on various diets and assist them in a nutritious meal selection.

Minimum Qualifications

• Education
  • HS Diploma; college degree preferred.
• Experience
  • Minimum 1 year office/clerical experience in hospital and/or medical business office setting, including professional telephone skills.
• Licensure and/or Certification
  • N/A
• Skills
  • Working knowledge of the Meditech system.
  • Excellent communication and correspondence skills.
  • Excellent customer service skills.
  • Ability to read, write, and communicate in English.
  • Strong computer skills.
  • Ability to maintain confidential information.
  • Assist with patient meal selection
  • Work with patients on various diets