Ecommerce Manager | Event Boutique / Rosedale at Summerhill Market – Toronto, Ontario

Ecommerce Manager
Full-time | Based at 446 Summerhill Ave & 1057 Mount Pleasant Rd (Toronto)

About Summerhill Market
Summerhill Market isn’t your typical grocery store. We’re a Toronto boutique grocer known for scratch-made prepared foods, freshly baked treats, and on-trend ingredients that food lovers can’t get enough of. We move fast, stay ahead of the curve, and never settle for “good enough.” Our mission? To delight customers with every visit — whether that’s helping them discover something new or making their day with genuine service.

Now we’re looking for a passionate and strategic Ecommerce Manager to lead and grow our online retail operations. This is an on-site role based at our flagship Summerhill location and Event Boutique, combining digital strategy, data analysis, and hands-on leadership to deliver seamless online experiences and continued growth across our ecommerce channels.

What you’ll do
• Oversee day-to-day operations of Summerhill Market’s ecommerce program, including HomeSome and UberEats platforms
• Analyze sales data, performance metrics, and consumer insights to optimize product assortment, pricing, and conversion rates
• Manage all online content including product listings, descriptions, photography, pricing, and seasonal updates
• Coordinate technical support, troubleshoot platform issues, and drive continuous improvements in functionality and UX
• Partner with Marketing to align online promotions and campaigns with in-store initiatives
• Oversee order fulfillment accuracy, quality control, and timely delivery for all digital orders
• Lead and mentor the Ecommerce team responsible for picking, packing, and customer service
• Respond to escalated customer inquiries with professionalism and speed
• Coordinate logistics between stores, commissary, and delivery partners to ensure inventory accuracy and operational efficiency
• Track and reconcile invoices, expenses, and platform fees related to online operations
• Prepare performance reports and insights for senior leadership to support strategic planning and business growth

What we’re looking for
• 3–5 years of experience in ecommerce, retail operations, or digital marketing management
• Strong analytical and technical skills with the ability to interpret data and drive actionable insights
• Experience with ecommerce or POS platforms such as HomeSome, Shopify, Instacart, or UberEats
• Proficiency in MS Office Suite, with advanced Excel and reporting capabilities
• Understanding of digital marketing, UX design, and SEO best practices
• Excellent leadership, communication, and customer service skills
• Highly organized and adaptable in a fast-paced, multi-site environment
• Passion for food, innovation, and the Summerhill Market brand
• Ability to work flexible hours, including weekends and holidays when required

Perks of working here
• Weekly pay
• Employee discount on gourmet groceries and prepared meals
• Employer-paid benefits for full-time employees
• Dynamic, inclusive workplace that values creativity, collaboration, and development
• Easily accessible store locations
• Complimentary work swag (we’ll keep you looking sharp)

Join our team
If you’re looking to combine your ecommerce expertise with a brand that’s redefining the grocery experience, Summerhill Market is the place. Bring your innovation, leadership, and love of great food — and help us shape the future of online retail. Apply today — we can’t wait to meet you.

Equity Statement
At Summerhill Market, we are an equal opportunity employer that values and encourages diversity in the workplace. We provide equal employment opportunity for all applicants and employees. We do not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences, marital status, family status, disability, or any other characteristic protected by local law. Should you require an accommodation at any point during the recruitment process, please let us know and we will be happy to accommodate.

The purpose of this document is to provide a general summary of essential responsibilities for this position and is not an exhaustive list. Duties, assignments, and other responsibilities may differ for similar positions based on business needs of each location.