Service Manager in Springfield, Massachusetts at Bobcat | GDN

Service Manager

Bobcat is looking for a talented Service Manager to assign and direct all work performed within the service department. The successful candidate will have a hands-on approach and will be committed to implementing strategies that increase the productivity of the service department and elevating the customer experience.

Essential Job Functions:

• Developing and maintaining high levels of customer satisfaction; including listening effectively to customer’s concerns and resolving any conflicts with customers (both internally and externally)

• Recruit, train, and supervise Service Advisors and a team of Technicians. Weekly review of technician efficiencies, annual performance reviews, and handling disciplinary actions are included in the role.

• Direct and maintain the daily operations of the service department, including expenses and profitability of the service department.

• Keep accurate safety records, document service actions, lead discussions, and conduct meetings.

• Collaborate with company management to support and implement growth strategies

• Other tasks as assigned by management.

Qualifications:

• A minimum of three years’ successful management experience, within the construction industry preferred.

• Excellent organizational skills.

• Demonstrated ability in providing excellent service to both internal and external customers through effective communication

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams)

• High school diploma or equivalent.

Job Type: Full-time

Work Environment/Physical Demands:

• Many working hours are spent sitting down and working on a computer but managing by walking around is a must. This includes interaction in/on compact equipment requiring the ability to occasionally climb, stand, bend and crouch.

• Some areas of the workplace may be hazardous and/or dirty; proper safety protective gear should be worn as needed.

• Answering the phone and speaking with customers and employees.

• The noise level in the work environment is usually moderate, proximity to the service bays can result in brief periods of loud noise.

Benefits:

• Health, Dental, Vision, Life & Disability Policies

• 401K Plan with Company Match

• Company supported Health Savings accounts

• Paid Holidays & Vacation

Pre-Employment drug screens, background screening & proof of employment eligibility (E-Verify) are required for any position offered.