Customer Success Associate, BRE at Better – Gurugram

Better is the first AI-native mortgage and home equity finance company, revolutionizing one of the largest financial markets in the world. We make home finance radically more transparent; using AI and proprietary technology to eliminate friction from the mortgage process through our industry-leading AI platform, Tinman, and the first voice-based AI mortgage assistant, Betsy. Our mission is simple: make homeownership cheaper, faster and more accessible by transforming how people buy and finance homes.

The facts that speak for themselves:

- Weve funded over $110 billion in loans (more than any other fintech in the US!)

- Raised over $1.2 billion in equity capital to modernize the $15 trillion mortgage industry

- Betters propriety AI platform makes us an award-winning lender:

- Fintech Breakthrough Award 2025: Best Lending Innovation

- Yahoo! Finance (Jan 2025): Best Mortgage Lender for First-Time Homebuyers Best for quick approval

- Yahoo! Finance (2025): Best Online Mortgage Lender

- Money Magazine (2025): Best for fast closing

- Forbes (2023): Best Online Mortgage Lender

Were building the future of home financeand were looking for smart, driven, ambitious innovators who are ready to tackle the most impactful work of their careers.

The Real Estate Team at Better is responsible for identifying ways to simplify the home buying journey by creating seamless real estate agent interaction and providing customer support for home discovery. We are a new team with Better and are looking for entrepreneurs with strong operational capabilities, business acumen and a get stuff done mentality.

Build and maintain strong relationships with customers, serving as their primary point of contact

Understand customers' needs and goals, and provide personalized solutions and recommendations

Collaborate with internal teams to resolve customer inquiries and provide timely and effective solutions

Provide accurate, valid and complete information to clients using our CRM system

Provide exemplary customer service to your clients by showing empathy and understanding of their requirements.

Respond efficiently and accurately to customers, explaining possible solutions, and ensuring that clients feel supported and valued

Passion for delivering exceptional customer service

Bachelor's degree in business, marketing, real estate, or a related field

2-4 years of relevant work experience in customer service, customer success, telemarketing, or account management roles (preferably dealing with US-based customers).

Excellent communication and interpersonal skills.

Strong problem-solving abilities and attention to detail

Ability to multitask and prioritize tasks effectively

Proficiency in CRM software and Microsoft Office Suite

Strong bias-to-action, practicality and effectiveness

Candidates who can converse fluently in American accent will be preferred, as this role primarily relies on your ability to strike a good conversation with our US based clients. Prior experience in customer service roles focused on US-based customers will be an advantage.

This is a night shift role from 6:30 PM to 3:30 AM IST, with a night shift allowance in addition to your fixed CTC.

It's a work-from-home position with support for setup and a monthly WFH allowance.

In Office Perks

Experience our comprehensive office perks, including daily meals and transport facility for commuting to and from the office, available for all employees coming to the office.

Our comprehensive medical plan is available for you, your spouse and dependents. Employees are covered under Mediclaim, Group Term life insurance and Accidental insurance.

Experience flexibility with our night shift allowance, work from home allowance and transportation allowance, where applicable. We prioritize your convenience.