IT Technician in Pasadena, Texas at Pure Safety Group

POSITION OVERVIEW:

We are seeking a proactive and technically skilled IT Technician with approximately 5 years of hands-on experience in IT support and infrastructure management. The ideal candidate will have a basic understanding of manufacturing shop floor systems, proficiency within a Microsoft-centric environment, and a strong background in troubleshooting end-user computing issues.

DUTIES AND RESPONSIBILITIES:

• Provide Tier 1 and Tier 2 IT support for hardware, software, and network-related issues across the organization.
• Administer and support Microsoft 365, Azure AD, and Microsoft Intune for device and user management.
• Assist in maintaining and supporting the company’s ERP system, preferably with Epicor ERP.
• Configure, deploy, and troubleshoot Windows-based desktops, laptops, and mobile devices.
• Maintain and update IT documentation, asset tracking, ticket management, and system configurations.
• Collaborate with vendors and internal teams on system upgrades and troubleshooting.
• Participate in IT projects including infrastructure upgrades, migrations, and deployments.
• Monitor and manage system alerts, security updates, and backup processes.

QUALIFICATIONS:

• Approximately 5 years of IT support experience, preferably in a mid-sized business environment.
• Solid experience with Microsoft technologies, including Windows OS, Azure AD, Intune, Exchange Online, and Office 365.
• Optional hands-on experience supporting or administering ERP systems, ideally Epicor.
• Strong troubleshooting skills for hardware, software, and network issues.
• Basic knowledge of networking concepts (TCP/IP, DNS, DHCP).
• Excellent communication and customer service skills.
• Ability to work independently and prioritize multiple tasks effectively.

PREFERRED QUALIFICATIONS:

• Epicor ERP user.
• Experience with Watchguard firewalls.
• Experience in ITIL or other service management frameworks.