Field Service Engineer (LATAM) at DroneShield Group Pty Ltd – Santiago, Minnesota

Work with cutting edge AI technology, making the world a safer and more secure place. DroneShield (ASX:DRO) offers an opportunity to solve some of world’s most challenging technical problems in the rapidly growing counterdrone sector.

Our customers are some of the most demanding in the world, including militaries, government agencies, airports, critical infrastructure, law enforcement and many others. The counterdrone sector is rapidly changing, with DroneShield being in an arms race against state-backed drone manufacturers globally.

With one of the largest listed defence company market capitalisations in Australia, now part of the ASX200 index, DroneShield is experiencing a period of hypergrowth. Revenue has surged from A$57 million in 2024 to over A$190 million in 2025, representing growth of more than 400% year-on-year, with record profitability and cashflow. The total addressable global market for counterdrone is assessed at approximately $100 billion, and is currently at the nascent stage with much of the growth still to come, with DroneShield well positioned as a global market leader, and the only public listed pure-play business in this sector.

The company has grown from 11 employees in 2017 to over 450 staff globally today, and is on track to reach around 550 by the end of 2026. This expansion includes investment of over A$50 million annually in R&D, a global pipeline exceeding A$2.5 billion, and continuous scaling of production capacity to meet accelerating demand.

The role is based at DroneShield’s central Sydney headquarters. Overseas on-the-ground presence includes Virginia (USA), Netherlands, Denmark, Mexico and Dubai, as well as distributors in over 70 countries worldwide.

About the role

DroneShield is expanding in response to increased customer traction around the globe. As part of this growth, we are seeking a Field Service Engineer (FSE) to join the LATAM Team.

The position will report primarily to the Australia-based FSE Lead and will work closely with the LATAM Sales Director, Operations Team and Engineering Teams. This role will suit someone with excellent attention to detail and a passion for technology who wants to develop their career in a fast-moving listed defence technology company.

This role will focus exclusively on customer-facing field engineering support, ensuring successful deployment, integration, and sustainment of DroneShield’s systems across LATAM.

Responsibilities, Duties and Expectations

• Collaborate with the Sales and Australian Delivery teams to provide technical support during customer engagements, system architecture reviews, and solution scoping
• Plan, manage, and execute the installation and integration of multi-product C-UAS systems in the field
• Serve as the primary technical interface for customers, handling system diagnostics, troubleshooting, software upgrades, and maintenance
• Perform validation testing of new hardware and software releases, reporting feedback to Engineering
• Deliver operator and maintainer training for end-users
• Capture, document, and escalate field feedback to inform product improvements
• Maintain strong relationships with internal stakeholders and external customers across a diverse range of technical and cultural backgrounds
• Provide remote and on-the-ground technical support to customers
• Conduct engineering investigation and analysis to resolve technical issues with limited support 
• Develop and maintain documentation of DroneShield systems and processes to ensure continual improvements over time
• Establish and maintain close relationships with internal and external stakeholders and customers
• Develop strong, reliable channels of communication with end customers from a range of technical and cultural backgrounds
• Keep yourself up to date with the latest technologies, tools and methods to be effective in your role

Qualifications, Experience and Skills

• Engineering or similar (quantitative) university degree is highly regarded
• Experience in a Field Service Engineering role, providing technical support directly to customers and managing projects with engineering teams
• Experience in networking devices (essential)
• Proficient with Linux operating system (essential)
• Experience in testing of complex systems
• Experience with telecommunications, radio frequency, and/or electronic warfare is highly regarded
• Knowledge from a range of engineering fields and history collaborating with stakeholders and subject matter experts from a variety of backgrounds

Note for recruitment agencies: We do not accept unsolicited candidates from external recruiters unless specifically instructed.