Operations & Project Coordinator at Hamptons Happiness – East Hampton, New York

Be the Backbone of Operational Excellence Join Hamptons Happiness Inc. as anOperations & Project Coordinator!

Position Title: Operations & Project Coordinator
Company Name: Hamptons Happiness Inc.
Salary: $48,000 $58,000 base + performance incentives
Employment Type: Full-Time
Location: East Hampton, NY
Industry: High-End Residential Pools, Spas & Wellness Construction

Hamptons Happiness Inc.the Hamptons leader in high-end pool, spa, sauna, and wellness system installationsis hiring a highly organized Operations & Project Coordinator to oversee scheduling, dispatch, client communication, and project flow.This is NOT a front-desk or low-level admin role.This is the operations engine of our company.You will coordinate field teams, manage schedules, and ensure that every project moves smoothly from start to finish.If you're a natural organizer, confident communicator, and someone who thrives in a fast-moving environment where no two days feel the samethis is the role for you.

45+ years of stable, year-round business
High-end luxury clients and projects
Small, collaborative, high-performance team
Clear career path into operations management
Direct impact on daily success and customer experience

Learn more about us at www.hamptonshappiness.com

Daily Operations & Scheduling
Build & manage the daily schedule for field technicians
Coordinate installations, service visits, inspections, and specialty wellness projects
Run morning dispatch and communicate daily priorities
Ensure technicians arrive prepared, informed, and on time

Project Coordination
Track progress of active pool/spa/wellness projects
Update timelines, tasks, and service tickets
Coordinate materials, vendors, and internal teams
Maintain accurate project documentation & client notes

Customer Communication
Act as the main point of contact for clients and service inquiries
Provide updates, timelines, and solutions to customer questions
Maintain a calm, professional presence with luxury clientele

Reporting & Support
Create reports for leadership on schedules, workload, and KPIs
Help improve systems, workflows, and overall efficiency
Support technicians and project managers with logistics and admin tasks

Requirements:
Experience in operations, scheduling, dispatching, or project coordination
Excellent communication and organizational skills
Ability to prioritize fast-moving tasks and keep multiple teams aligned
Comfort working in a dynamic environment where things change quickly
Confidence when speaking with clients, vendors, and technicians
Experience with CRMs, scheduling tools, or project management software
Bonus: experience in construction, home services, HVAC, pools, spas, or trades-related industries

$48,000$58,000 base salary
Performance incentives
Medical Insurance
Weekly Pay
Paid Time Off (Vacation, Sick, Holidays)
Paid Training & Certifications
Tech Package (Smartphone/Tablet)
Annual Trips & Company Events
Relocation Assistance (if needed)

Full-Time
Monday Friday, 8:00 AM 5:00 PM
Some weekend flexibility during peak project season

We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected status.

#MGC25