People Operations Manager in Phoenix, Arizona at HOM, INC.

THERE’S NO PLACE LIKE HOM

As a national leader in housing assistance programs, HOM, Inc. is dedicated to building communities where the promise of home is a reality for everyone because we believe individuals, families, and communities are safer, healthier, and stronger when everyone has a home. Whether ending homelessness through housing assistance, guiding new property owners and operators on program benefits, or advocating for increased funding and supportive services, our HOM team is dedicated to advancing our mission of making home a reality for everyone in Arizona."

Honored as a Top 100 Companies to Work for in Arizona four years in a row, HOM provides opportunities to make an impact alongside generous pay, benefits, work/life balance, and PTO, among many other great perks. If you’re passionate about making a difference in our communities, there’s no place like HOM.

About the Role

The People Operations Manager is responsible for the day-to-day execution and delivery of People Operations functions supporting HOM’s Arizona operations. This role ensures that people processes, systems, and programs are implemented effectively, consistently, and in alignment with organizational policies and goals.

Working in close partnership with leadership, the Manager serves as the primary point of accountability for People Operations functions in Arizona, translating organizational priorities into operational HR activities, supporting leadership and staff across the employee lifecycle, and ensuring a positive and compliant employee experience. This role may supervise People Operations staff and is accountable for the effective administration of core People Operations functions, including talent acquisition, employee relations, performance management, and HR operations.

Primary Responsibilities

People Operations & Compliance

• Manage day-to-day People Operations functions, ensuring consistent, accurate, and timely service delivery.
• Implement HR policies, procedures, and programs in alignment with organizational standards and leadership direction.
• Monitor processes and identify opportunities to improve efficiency, consistency, and service quality.
• Maintain employee records within the HRIS, ensuring data accuracy and compliance with recordkeeping requirements.
• Coordinate payroll processing in partnership with Finance and leadership across HOM office locations, ensuring accuracy and timeliness.
• Administer employee benefits and leave programs, ensuring compliance, accurate processing, and clear communication to staff.
• Ensure HR practices align with applicable federal, state, and local employment laws, and organizational policies.
• Maintain documentation and support audits, reporting, and compliance requirements.
• Identify and address compliance risks in partnership with leadership.
• Conduct regular reviews of policies, procedures, and employee documentation to ensure accuracy and compliance.
• Respond to employment verification and reporting requests in coordination with HOM office locations.
• Serve as a liaison with external employment law partners and coordinate implementation of guidance with leadership.

Talent Acquisition & Onboarding

• Manage full-cycle recruitment, including job postings, candidate sourcing, screening, interview coordination, and offer administration.
• Partner with hiring managers to understand staffing needs and support timely, effective hiring outcomes.
• Ensure consistent use of the Predictive Index tool in recruitment and job targeting processes.
• Coordinate background checks and employment verifications to meet organizational, contractual, and regulatory requirements.
• Maintain and improve onboarding processes to support successful employee integration and early engagement.
• Track recruitment activity and provide regular updates to leadership on progress, trends, and challenges.

Performance Management, Team Support & Coordination

• Provide guidance and partnership to members of leadership on performance management, employee development, and documentation practices.
• Assist in the development and delivery of training initiatives to support employee growth and leadership effectiveness.
• Support succession planning and internal mobility efforts through coordination and process management.
• Coordinate work across departments to ensure alignment on People Operations processes, timelines, and initiatives.
• Support leadership with reporting, data analysis, and insights related to people metrics and organizational performance.
• Ensure consistent application of performance expectations and accountability practices across teams.

Employee Relations

• Serve as a primary point of contact for employee relations matters, including workplace concerns, conflict resolution, and policy interpretation.
• Conduct or support investigations and ensure consistent application of policies and procedures.
• Provide guidance to leadership on employee issues, disciplinary actions, and documentation requirements.
• Promote a culture of inclusion, engagement, and continuous improvement.
• Support the development and execution of employee recognition, experience, and engagement initiatives.

Job Requirements

Required Qualifications

• Strong knowledge of people operations practices across all HR disciplines, including talent management, employee relations, compliance, and employee compensation and benefits programs.
• Ability to manage multiple priorities and deliver results in a fast-paced environment.
• Strong problem-solving and organizational skills with the ability to make sound decisions and move work forward.
• Ability to provide clear, practical, and actionable guidance to leadership and employees.
• Strong communication and interpersonal skills with the ability to build trust and work effectively across teams.
• Pro?ciency in HRIS and payroll systems (experience with Paylocity a plus).
• Experience supporting talent assessments (e.g., Predictive Index, DISC, or similar tools) to inform hiring and development.
• Proficiency in Microsoft Office 365, including Teams, SharePoint, Outlook, Word, and Excel.

Other Requirements

• Must pass a background check consistent with role responsibilities and compliance requirements.
• Ability to handle sensitive and confidential information, including PII and PHI, in accordance with organizational policies.
• Valid driver’s license and current automobile insurance.
• Ability to travel locally as needed for events, trainings, and site visits.
• Ability to lift up to 30 lbs. as part of regular job duties.
• Flexibility to support additional duties as assigned.

Experience & Education

• A bachelor’s degree in human resources, business administration, or related field required.
• Minimum of five to seven (5–7) years of progressive People Operations or human resources experience.
• Prior experience managing HR processes across multiple functional areas.
• Supervisory experience preferred.
• Experience in nonprofit, housing, social services, or public sector environments strongly preferred.

LEARN MORE ABOUT US

Taking care of people is central to our work, which is why we offer highly competitive pay and a comprehensive and generous benefits program.

HEALTH

Offering excellent medical, dental, and vision benefits, HOM also provides employee assistance programs for physical and mental well-being.

WELLNESS

Because this is challenging work, HOM is committed to providing monthly chair massages, employee wellness program events and challenges, blood drives, and more.

SAVINGS

In addition to competitive pay, save for retirement with employer matching and opportunities for financial planning. Other insurance benefits include life, disability, and accident insurance, and more.

BALANCE

Ensuring a healthy balance between work and life is important. Because individual needs for time away from work are diverse, we offer generous paid time off (PTO), including 13 paid National holidays.

FUN

At HOM, we’re not afraid of hard work, or a good time! To keep our team strong and connected, our employee-driven Culture Committee strives to provide engaging opportunities all year round.

Successful candidates will be required to complete a short behavioral and cognitive assessment prior to advancing to an interview.

Drug Free Workplace:

HOM, Inc. is a Drug Free Workplace where post offer applicants and employees are subject to testing for drugs and alcohol when criteria is met as outlined in our policies

Equal Opportunity Employer:

HOM, Inc. is an Equal Opportunity Employer, including disability/vets. HOM, Inc. is dedicated to the principles of equal employment opportunity. We prohibit unlawful discrimination against applicants or employees on the basis of age 40 and over, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation or any other applicable status protected by state or local law.

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting the Business Operations at employment@hominc.com.

https://www.hominc.com/wp-content/uploads/EEO-Policy-Statement.pdf