VP of Operations in United States at Jobgether
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Job Description
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a VP of Operations based in the United States.
This executive leadership role is responsible for driving operational excellence across a growing portfolio of residential communities focused on the 55+ active adult segment.
You will define and execute operational strategy while ensuring strong financial performance, high occupancy, and exceptional resident satisfaction across multiple sites.
The position blends strategic leadership with hands-on operational oversight, requiring close engagement with regional and on-site teams.
You will build and scale high-performing teams, develop standardized processes, and continuously improve service delivery and efficiency.
A key part of the role involves fostering a culture of hospitality, belonging, and performance across all communities.
You will collaborate cross-functionally with sales, marketing, finance, and development teams to ensure alignment on organizational goals.
This is a mission-driven leadership opportunity focused on scaling impact, strengthening operations, and shaping vibrant living communities.
- Lead overall operational strategy across multiple communities, ensuring alignment with financial, occupancy, sales, and resident experience goals.
- Motivate, coach, and develop regional and site leadership teams to drive performance, engagement, and retention.
- Establish and enforce standardized operating procedures, KPIs, and performance frameworks to ensure consistency and scalability.
- Partner cross-functionally with sales, marketing, asset management, finance, people operations, and development teams to ensure operational alignment.
- Oversee financial performance, including budgeting, forecasting, reporting, and achievement of NOI and revenue targets.
- Drive continuous improvement initiatives focused on efficiency, service quality, and resident satisfaction.
- Identify risks, resolve operational issues at the root cause, and ensure proactive mitigation strategies are in place.
- Build and maintain strong relationships with key stakeholders, including equity partners and internal leadership teams.
- Oversee talent strategy including hiring, development, succession planning, and retention of top operational leaders.
- Conduct regular site visits to ensure operational excellence and maintain strong visibility across communities.
- Bachelor’s degree in business, management, or a related field, or equivalent professional experience.
- 10+ years of progressive leadership experience in operations, ideally within multifamily housing, hospitality, senior living, or active adult communities.
- Proven experience managing multi-site operations, including lease-up properties and performance-driven environments.
- Strong financial acumen, including budgeting, forecasting, and P&L management.
- Demonstrated ability to lead, scale, and develop high-performing teams across distributed operations.
- Strong sales and customer experience orientation, with familiarity in CRM systems and sales processes.
- Excellent communication and stakeholder management skills, with the ability to influence at all levels.
- Strategic thinker with strong execution discipline and a proactive, solutions-oriented mindset.
- Ability to travel up to 50% as required.
- Highly preferred experience with property management systems (e.g., Yardi, RentCafe).
- Competitive executive compensation with performance-based bonus opportunities.
- Comprehensive health, dental, and vision insurance coverage.
- 401(k) retirement plan with employer match.
- Generous paid time off and paid parental leave.
- Flexible work environment supporting work-life balance.
- Milestone rewards program including travel experiences, sabbaticals, and financial wellness benefits.
- Strong focus on leadership development, succession planning, and career growth.
- Purpose-driven culture centered on community impact and meaningful work.