Fulfillment Resolution Analyst in United States at Jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Fulfillment Resolution Analyst based in the United States.

This role is focused on ensuring accuracy and integrity across employee benefits enrollment and fulfillment processes, with a strong emphasis on resolving data discrepancies and improving system-level consistency. You will investigate and correct enrollment and eligibility issues within benefits administration platforms, working closely with carriers and internal stakeholders to ensure member records are accurate and up to date. The position plays a key role in maintaining a seamless experience for clients and employees by addressing root causes of data mismatches and preventing recurring issues. You will operate in a fast-paced, detail-driven environment where precision, responsiveness, and problem-solving are essential. Collaboration across teams is central, as you will serve as a key point of contact for resolution workflows. This is an ideal role for someone who thrives in operational problem-solving and enjoys working at the intersection of data, systems, and customer impact.

• Investigate and resolve enrollment and eligibility discrepancies identified through fulfillment and quality assurance processes.
• Execute corrections in benefits administration systems to ensure accurate member-level and plan-level data alignment with carrier records.
• Research root causes of data mismatches and collaborate with internal teams and carriers to implement corrective actions.
• Manage retroactive, exception-based, and standard eligibility requests in coordination with external partners.
• Maintain accurate documentation of resolution workflows, procedures, and audit trails in accordance with operational standards.
• Serve as the primary point of contact for issue resolution cases throughout their lifecycle.
• Ensure compliance with data privacy and security standards, including HIPAA requirements, when handling sensitive member information.
• Provide feedback and insights to stakeholders based on recurring audit findings and operational trends.
• Support additional operational tasks and initiatives as assigned to meet departmental goals.

• Minimum of 2 years of experience in benefits administration, insurance operations, enrollment support, or a related field.
• Strong knowledge of employee benefits processes and eligibility/enrollment workflows.
• Experience working with systems such as Microsoft Excel and CRM or benefits platforms (experience with D365 or similar tools is a plus).
• Ability to manage multiple high-volume tasks accurately in a fast-paced, deadline-driven environment.
• Strong attention to detail with a high level of accuracy in data correction and validation work.
• Excellent communication and interpersonal skills with the ability to collaborate across internal teams and external carriers.
• Ability to stay organized, adaptable, and solution-focused in situations involving ambiguity or change.
• Life and health insurance license preferred but not required.

• Competitive hourly compensation ranging from $20 to $23 per hour, depending on experience and location.
• Eligibility for performance-based bonuses or variable compensation (where applicable).
• Comprehensive health, dental, vision, and retirement benefits.
• Paid time off and overtime eligibility for non-exempt employees.
• Access to training and professional development programs.
• Reimbursement of eligible job-related expenses per company policy.
• Employee perks and discounts where applicable.
• Opportunity to work in a critical operational role that directly impacts client satisfaction and data accuracy.