Partner Launch & Customer Success Lead in Germany at Jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Partner Launch & Customer Success Lead based in Germany.

This is an exciting opportunity for a customer-focused operations professional to play a pivotal role in scaling the adoption of an innovative digital wellness solution across enterprise partner networks. Acting as the bridge between partnerships, operations, product, and marketing teams, you will ensure seamless partner onboarding and successful product rollouts across multiple locations. The role combines strategic planning with hands-on execution, focusing on driving engagement, adoption, and long-term partner success. You will develop scalable launch frameworks, optimize activation processes, and gather valuable insights to enhance both customer outcomes and product evolution. This position offers significant ownership, cross-functional collaboration, and the chance to make a measurable impact in a fast-growing, technology-driven environment.

• Own and manage the end-to-end launch process for new enterprise partners, ensuring successful onboarding, operational readiness, and timely implementation.
• Develop, maintain, and continuously improve scalable launch frameworks and playbooks to standardize deployment across partner networks.
• Design and deliver onboarding, training, and enablement programs for managers, trainers, and frontline teams to maximize engagement and adoption.
• Coordinate activation initiatives and promotional campaigns, including in-location marketing activities, member engagement programs, and internal communications.
• Monitor partner performance and product adoption using key success metrics such as engagement, activation rates, retention, and user penetration.
• Build and maintain reporting tools and performance dashboards to track rollout progress and identify opportunities for improvement.
• Gather structured feedback from partners and users, translating insights into actionable recommendations for product and operational enhancements.
• Collaborate closely with product, marketing, engineering, and partnership teams to support successful launches and ongoing customer success initiatives.
• Continuously optimize operational processes to support efficient scaling across large partner organizations and multi-location networks.

• Proven experience in project management, operations, customer success, account management, or partnership-focused roles.
• Strong ability to coordinate multiple stakeholders and manage complex implementation projects from planning through execution.
• Experience working with enterprise clients, strategic partnerships, or large-scale customer accounts.
• Demonstrated success in building scalable operational processes, frameworks, playbooks, and customer enablement programs.
• Excellent communication, presentation, and relationship-building skills.
• Strong analytical mindset with experience tracking performance metrics, interpreting data, and driving continuous improvement initiatives.
• Comfortable working cross-functionally with product, engineering, marketing, operations, and commercial teams.
• Experience supporting multi-location businesses, franchise organizations, or distributed partner networks is highly desirable.
• Experience launching, onboarding, or driving adoption of digital products through frontline teams or customer-facing staff.
• Background in fitness, wellness, health technology, or consumer technology environments is considered an advantage.
• Highly organized, proactive, and capable of balancing strategic thinking with operational execution.

• Fully remote working environment across Europe.
• Opportunity to join a fast-growing and innovative technology company.
• High-impact role with significant ownership and visibility.
• Collaborative, people-oriented culture where individual contributions are highly valued.
• Close partnership with cross-functional teams across operations, product, marketing, and partnerships.
• Flexible work environment with opportunities for both remote and in-person collaboration.
• Exposure to cutting-edge AI-driven consumer technology.
• Professional growth opportunities within a rapidly scaling organization.
• Dynamic and entrepreneurial environment focused on innovation, learning, and continuous improvement.