Account Management Chargeback Specialist in Ciudad de México, Ciudad de México at Accertify, Inc.
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Job Description
Accertify enables commerce by doing one thing extraordinarily well: pinpointing fraud. The company's Predictive Yes Platform helps businesses say yes to more - more good customers, more revenue, and more growth - without getting burned. It's a precise, confident, data-backed yes, made possible by joining signals across the entire customer lifecycle through unmatched data volume, layered AI-powered models, and a consortium approach that protects clients from bad actors spotted anywhere in the network while unlocking business with good actors verified anywhere in the network. With more than 10 billion transactions and over $1 trillion in commerce processed in 2025 alone, Accertify delivers the intelligence and precision that fraud and payments teams need to say yes confidently and enable growth. That's the More Yes difference.
The Account Management Specialist LAC is responsible for the ongoing success, retention, and growth of Accertify’s non‑SRS client portfolio, with a primary focus on our Accertify Chargebacks Management solution. This role serves as the primary point of contact for assigned clients, ensuring strong day‑to‑day engagement, effective use of Accertify's chargeback services, and alignment between clients' operational needs and Accertify's capabilities. This role partners with internal teams (e.g., Product, Operations, Sales, and Client Engagement leadership) to resolve client issues, support renewals and expansions, and deliver consistent, high‑quality client insights, account reviews, and guidance. The Account Management Specialist, LAC, acts as a regional expert on the dispute & chargeback process, demonstrating expertise in rules/regulations, processor integrations, representment strategy, and KPI/ROI metrics.
Essential Duties & Responsibilities:
- Manage a portfolio of non‑SRS clients, serving as the primary day‑to‑day Accertify contact for Chargebacks Management engagements.
- Own the overall health and success of assigned accounts, including retention, satisfaction, and identification of expansion opportunities related to chargeback services.
- Establish and maintain strong client relationships through regular touchpoints, performance discussions, and issue resolution.
- Deliver structured client performance reviews and operational updates on a defined cadence, focused on chargeback outcomes and service effectiveness.
- Partner with internal stakeholders to coordinate support, address client concerns, and ensure timely resolution of operational or service issues.
- Support Sales and Client Engagement leadership with renewals, CROSS-sell opportunities, and client references specific to Chargebacks Management.
- Maintain accurate account documentation and contribute to internal reporting related to portfolio health, risks, and opportunities.
Skills & Qualifications:
- 3+ years of Chargebacks & Fraud Risk Experience
- 2+ years of client management experience
- In-depth understanding of payment processing environments, including chargeback rules and regulations, authorization, settlement, interchange, pricing/billing, and fraud mitigation strategies both domestically and globally
- Negotiation, influencing, and collaboration skills
- Consultative skills with a demonstrated ability to establish, maintain, and deepen relationships with clients
- Passion for delivering a second-to-none client experience
Why Join Accertify?
At Accertify, we believe in investing in our people. We offer a comprehensive suite of benefits to support your success both professionally and personally:
- Health & Wellness: Medical, dental, and vision coverage for you and your family.
- Time Off: Paid time off, holidays, and personal days to maintain work-life balance.
- Financial Growth: We offer competitive compensation, performance-based rewards, and local retirement or savings plans where applicable, along with financial education resources.
- Career Development: Training programs, mentorship opportunities, and growth potential within the company.
- Wellness Support: Mental health resources and wellness programs.
- Family-Friendly Perks: Parental leave, flexible work arrangements.
- Extras & Perks: Commuter benefits, employee discounts, and company-sponsored events.
At Accertify, we’re committed to supporting your success at work and in life!