Dir. Quality Management at University Medical Center of El Paso – El Paso, Texas

Job Summary
In collaboration with the Assistant Administrator Quality Management and Infection Control (AAQM & IC), plans and directs the operational, budgetary and personnel activities of the Quality Management Department. Fosters teamwork and integration of services and staff in the Quality Management Department. Facilitates growth and development of the department in response to the dynamic nature of the healthcare environment. Requires a wide range of concepts, principles, and practices in the healthcare profession, and applies this knowledge and skills to the development of new methods and approaches using performance improvement principles. Ensures improvement opportunities are prioritized based on their occurrence and expected impact on patient outcomes.

Skills
1. Excellent interpersonal communication and negotiation skills.
2. Ability to communicate effectively both orally and in writing.
3. Ability to evaluate quality issues and present data to other professionals in a clear concise manner.
4. Ability to understand, use and teach the principles of performance improvement.
5. Proficient in utilizing the principals of analytical assessment and creative problem-solving.
6. Knowledge of hospital systems and organizational relationships.
7. Strong analytical, data management, computer systems and related software application skills.
8. Skills necessary to build credible and effective relationships with physician leadership.
9. Demonstrated leadership capabilities.
10. Works effectively in teams or alone.
11. Strong organizational and time management skills, as evidenced by capacity to prioritize multiple tasks and role components.
12. Possesses critical thinking and problem-solving skills.
13. Ability to foster and facilitate collaborative interpersonal relationships.
14. Calculates risk associated with an anticipated action.
15. Ability to negotiate and resolve conflict.
16. Self-motivated, proven communication skills, assertive and persuasive in interactions with management and staff-level colleagues.
17. Ability to work collaboratively with physicians and health care professionals at all levels to achieve established goals, improve quality of outcomes, and position the organization for optimum success and market leadership.
18. Ability to implement and foster team-building strategies
19. Bilingual English/Spanish preferred.

Work Experience
Five years in a Management/Supervisor capacity required. Strong healthcare environment with quality management related duties, to include Root Cause Analysis (RCA), case reviews, Joint Commission experience.

License/Registration/Certification
Current license to practice as a Registered Nurse in the State of Texas.
Certified Professional in Healthcare Quality (CPHQ) required or obtained within two years of being in the position.

Education and Training
Bachelor degree in Nursing required. Master of Science in Nursing preferred.