Scheduling Coordinator at The Perico Group – Reading, Massachusetts

The Perico Group: Expert Dental Implants & Periodontics

Location: Reading, MA (this is an in-office position, it is not remote or hybrid)

Position Highlights

We are an elite, dynamic Periodontal surgery practice that is committed to delivering exceptional care to our patients and first-class service to referring providers. We are looking to add an outgoing individual who is passionate about providing premier customer service. The successful candidate will be a fun, hardworking, compassionate team player who will enhance the growth of our practice while providing an outstanding patient experience.

The primary role of the Scheduling Coordinator is to support the practice in meeting our goals to provide optimal clinical outcomes and exceed the expectations of our patients. Scheduling Coordinators at our practice welcome patients, answer phone calls, schedule appointments, collect patient financial responsibility and review patient records and referral documentation.

This is an hourly (non-production based) position and will be full-time working 30 hours or more hours per week.

Role and Responsibilities

Provide concierge level customer service while interacting with patients, referring offices, and team members over the phone, in person, or via electronic communication

Greet patients and visitors immediately upon arrival with a friendly demeanor

Answer the phone promptly with a smile

Schedule appointments to optimize patient satisfaction, provider time and most effective use of treatment rooms

Review and maintain the daily schedule

Review and maintain accurate information on patient records

Assist patients as necessary

Maintain reception area in a neat and orderly condition

Maintain professional relationship with referring offices

Maintain confidentiality of all information in accordance with HIPAA

Perform other duties as assigned

Benefits

Earned Paid Time Off – Eligible Day 1

6 Paid Holidays

Annual Merit Reviews with Bonus Potential

Medical/Dental/Vision Insurance with HSA for HDHP options

401(k) Plan with Company Match

Short- & Long-Term Disability and Life Insurance

CPR Certification Renewal

FIGS Scrubs/Uniforms and all PPE provided

Skills and Abilities

Passionate about caring for people

Friendly, inviting and professional personality and presence

Superior active listening and communication aptitude

Appreciates different perspectives and opinions

Recognizes others’ feelings and responds supportively

Team-oriented and solution-driven mindset

Solid organization strategy that highlights strong attention to detail, critical thinking and time management

Qualifications

High school diploma or equivalent required

One year in a customer service setting preferred

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, sex, age, national origin, disability, genetic information, sexual orientation, gender identity and protected veterans’ status.