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IT Customer Sup Analyst WEO at CoxHealth – Springfield, Missouri

CoxHealth
Springfield, Missouri, 65807, United States
Posted on
Updated on

About This Position

About Us

CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned the following honors for workplace excellence:

  • Named one of Modern Healthcare’s Best Places to work five times
  • Named one of America’s Greatest Workplaces by Newsweek in 2024.
  • Recognized as a Greatest Workplace for Women in both 2023 and 2024.
  • Listed as one of the Greatest Workplaces for Diversity in 2024.
  • Acknowledged by Forbes as one of the Best Employers for New Grads in 2023.
  • Ranked among the Best Employers by State for Missouri.
  • Healthcare Innovation's Top Companies to Work for in Healthcare in 2025.

Benefits

  • Medical, Vision, Dental, Retirement Plan with employer match, and many more!
  • For a comprehensive list of benefits, please click here: Benefits | CoxHealt
Job Summary
  • The Information Technology Customer Support Analyst will be responsible for providing technical support to end-users of IT systems and applications. The role involves diagnosing and resolving technical issues, providing guidance and training to end-users, and ensuring that all issues are resolved in a timely and effective manner. The Information Technology Customer Support Analyst will also be responsible for documenting support requests and maintaining accurate records of support incidents.
Job Requirements
  • Education
    • Preferred: Associates degree in Computer Science, Information Technology, a related field.
  • Experience
    • Required: 2 years of experience in IT customer support or related field, with a focus on end-user support and troubleshooting OR Associates degree in Computer Science, Information Technology, a related field.
  • Skills
      • Proficiency in a wider range of technologies, including networking, hardware, and more advanced software.
      • Ability to analyze and resolve complex technical issues, often involving multiple systems.
      • Builds and maintains positive relationships with end users by providing exceptional customer service.
      • Knows when to escalate issues to a higher level support team and able to provide comprehensive information for effective escalation.
  • Licensure/Certification/Registration
  • N/A
IT Customer Sup Analyst I WEO:
Job Summary
  • The Information Technology Customer Support Analyst will be responsible for providing technical support to end-users of IT systems and applications. The role involves diagnosing and resolving technical issues, providing guidance and training to end-users, and ensuring that all issues are resolved in a timely and effective manner. The Information Technology Customer Support Analyst will also be responsible for documenting support requests and maintaining accurate records of support incidents.
Job Requirements
  • Education
  • Preferred: Associate's degree in Computer Science, Information Technology,
  • Experience
  • Preferred: 1 year of experience in IT customer support, with a focus on end-user support and troubleshooting.
  • Skills
  • Basic understanding of commonly used operating systems (e.g., Windows, macOS) and software applications.
  • Strong communication skills, empathy, and patience to effectively assist end users with technical issues.
  • Ability to diagnose and resolve simple technical problems such as password resets and basic software issues.
  • Ability to effectively document support request and solutions for future reference.
  • Licensure/Certification/Registration
  • N/A
IT Customer Sup Analyst II WEO:
Job Summary
  • The Information Technology Customer Support Analyst will be responsible for providing technical support to end-users of IT systems and applications. The role involves diagnosing and resolving technical issues, providing guidance and training to end-users, and ensuring that all issues are resolved in a timely and effective manner. The Information Technology Customer Support Analyst will also be responsible for documenting support requests and maintaining accurate records of support incidents.
Job Requirements
  • Education
  • Preferred: Associates degree in Computer Science, Information Technology, a related field.
  • Experience
  • Required: 2 years of experience in IT customer support or related field, with a focus on end-user support and troubleshooting OR Associates degree in Computer Science, Information Technology, a related field.
  • Skills
  • Proficiency in a wider range of technologies, including networking, hardware, and more advanced software.
  • Ability to analyze and resolve complex technical issues, often involving multiple systems.
  • Builds and maintains positive relationships with end users by providing exceptional customer service.
  • Knows when to escalate issues to a higher level support team and able to provide comprehensive information for effective escalation.
  • Licensure/Certification/Registration
  • N/A

Job Location

Springfield, Missouri, 65807, United States

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