Lead Service Technician in Waitsfield, Vermont at Outdoor Gear Exchange Inc

The lead tech is responsible for supporting the General Manager with shop operations, accomplishing repairs for customers in a timely manner, and making every customer feel welcomed at the Riders Outpost.

• Customer Service: Ensure that customers and guests receive the best experience possible. This means maintaining high customer service standards, completing repairs within the estimated time, providing clear communication with estimates, repairs and status updates, and ensuring that customers/guests receive the highest level of attention to detail and professional service on their equipment and are welcomed into The Riders Outpost experience.
• Service/Repair: Able to perform all offered services with a high level of proficiency and attention to detail. This will include customer work, demo fleet maintenance, and bike assembly.
• Product Maintenance: Assist the General Manager with maintaining accurate inventory records, receiving and tagging product, and advising stocking selection. Assisting with general signage and merchandising of products.
• Shop Operations: Assisting the general manager with day to day shop operations including opening and closing the shop, maintaining the repair queue, supporting other technicians with training and work assignments, and other core shop operating functions.
• Madbush Falls: Ensuring that Madbush Falls guests have a seamless experience with the Riders Outpost. Responsible for understanding and communicating MBF policy and procedures to guests and customers and working collaboratively with the MBF Team.

Great perks including industry pro deals and shift meals/discounts at the restaurant/hotel.

• Passion for cycling and snow sports
• Self-motivated learner, with a high level of attention to detail and creative problem-solving skills
• Experience with mechanical systems present on bicycles and skis.
• Ability to correctly use basic tools
• Top-notch customer service skills, and ability to always jump in with enthusiasm to help customers
• Previous shop experience 1-2 years
• Trustworthiness and reliability
• Able to work at least one weekend day

This position begins in May of 2026