Optician Team Leader in Philadelphia, Pennsylvania at Delaware Valley Community Health

Optical Shop Team Leader (Bilingual Spanish)

Maria de los Santos Health Care Center - Philadelphia, PA

Full-Time / Monday - Friday / No weekends!

Salary: $52,000 annually

Build a Career with Purpose

At Delaware Valley Community Health (DVCH), we believe quality healthcare should be accessible to everyone. For more than 55 years, we’ve proudly served the Greater Philadelphia community with compassionate, patient-centered care.

We're seeking an experienced Bilingual Optical Supervisor to oversee daily optical operations, mentor staff, and deliver an outstanding patient experience. This is a full-time Monday–Friday position with no weekends, excellent benefits, and opportunities for long-term career growth within a stable, mission-driven healthcare organization. If you enjoy leading a team, working directly with patients, and making a meaningful impact every day, we’d love to meet you.

Why Join DVCH?

Outstanding Benefits

We offer one of the most competitive benefits packages in our field, including:

• Medical, dental, and vision insurance
• HSA & FSA options
• 401(k) with employer match and additional contributions
• Employer-paid life insurance
• Tuition reimbursement
• Generous paid time off
• Professional growth and development opportunities

Work-Life Balance

• Monday–Friday schedule
• No weekend clinic hours
• Supportive and collaborative work environment

Stability & Growth

As a well-established and growing Federally Qualified Health Center (FQHC), DVCH offers long-term career stability and opportunities for advancement in a mission-driven organization.

About the Role

The Optical Shop Team Leader oversees the daily operations of our Optical Shop while supporting the Optometrist and Health Center Manager in delivering exceptional patient care. This role combines leadership, retail optical expertise, and patient service. You’ll help guide staff, support patients through their eyewear journey, manage inventory and vendor relationships, and ensure a welcoming, high-quality experience for every patient.

What You’ll Do

• Lead, train, and support Optical Shop team members
• Deliver exceptional customer service throughout the patient journey
• Assist patients with frame, lens, and contact lens selections
• Educate patients on eyewear and vision care options
• Manage inventory, ordering, and vendor relationships
• Oversee optical lab orders and workflow
• Ensure accurate billing, insurance processing, and payment collection
• Address patient concerns with professionalism and empathy
• Collaborate with providers, staff, and leadership to maintain smooth operations

What We’re Looking For?

Required Qualifications

• High school diploma or equivalent
• Minimum 2 years of experience in a retail optical environment
• Bilingual in Spanish and English
• Experience with optical dispensing software and inventory systems
• Strong communication, leadership, and customer service skills

Preferred Qualifications

• Optical dispensing certification

Work Environment

• Clinical and retail optical setting
• Ability to stand for extended periods
• Occasional lifting up to 25 lbs
• Travel to our Norristown, PA location required

DVCH is an EOE/Veterans/Disabled/LGBTQ+ employer.

For more information about DVCH and our services, visit us online at www.dvch.org.