Service Tech in Houston, Texas at Bayway Auto Group
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Job Description
Bayway Auto Group is an award-winning and growing auto group in the Houston and surrounding area that holds a reputation of excellence and prides itself on its commitment to customer satisfaction!
We truly value our team members, as they hold the most important job there is, ensuring that our customers have a wonderful car-buying experience. We offer competitive pay & benefits and enjoy rewarding and recognizing them for outstanding effort and results. We are currently searching for Certified Technicians who have a high level of integrity, who are hardworking and motivated to join our team.
Position Summary
Position: Mobile Service Technician
Classification: Full Time
Reports To: Service Manager
Work Locations: In person; Cadillac Southwest
Position Summary
The Mobile Service Technician is responsible for providing on-site vehicle maintenance, diagnostics, repairs, software updates, and select warranty or recall services at customer homes, workplaces, or other approved locations. The technician operates a dealership-provided mobile service vehicle and delivers a luxury customer experience consistent with Cadillac standards.
Essential Duties and Responsibilities
- Travel to customer locations to perform scheduled maintenance and repair services.
- Perform oil changes, tire rotations, battery replacements, filter replacements, wiper blade installation, and other routine maintenance services.
- Diagnose and repair electrical, drivability, brake, suspension, and minor mechanical concerns.
- Complete software updates, programming, and diagnostic scans when applicable.
- Perform approved warranty and recall repairs in accordance with General Motors and Cadillac guidelines.
- Accurately document repairs, labor operations, recommendations, and customer concerns.
- Communicate repair findings and maintenance recommendations to customers professionally.
- Maintain inventory, tools, equipment, and cleanliness of the mobile service vehicle.
- Ensure compliance with all dealership, manufacturer, and safety standards.
- Coordinate with service advisors, dispatch personnel, and parts departments to ensure efficient service delivery.
- Deliver an exceptional customer experience that reflects the Cadillac luxury brand.
Qualifications
- High school diploma or GED required.
- Automotive service experience required; GM/Cadillac experience preferred.
- ASE certifications preferred; Master Technician certification is a plus.
- Valid driver's license with an acceptable driving record.
- Ability to diagnose and repair automotive systems independently.
- Strong customer service and communication skills.
- Comfortable working outdoors and in varying weather conditions.
- Ability to use diagnostic equipment, tablets, and dealership software.
- Ability to lift up to 50 pounds and perform physical automotive repair duties.
- Skills & Competencies
- Customer-focused mindset
- Time management and self-motivation
- Strong diagnostic ability
- Attention to detail
- Professional appearance and conduct
- Problem-solving skills
- Ability to work independently with minimal supervision
- Performance Expectations
- Maintain high customer satisfaction scores.
- Meet productivity and efficiency goals.
- Achieve manufacturer training and certification requirements.
- Maintain accurate repair documentation.
- Operate the mobile service program safely and efficiently.
Compensation & Benefits:
- Paid Time Off
- 401K retirement plan & annual employer match
- Health, Vision, and Dental benefits
- Health Savings Account
- Company Paid Life Insurance
- Disability, Voluntary Life, & Supplemental plan options
- Discounts, perks, and incentives
- Paid Training
- Opportunity for Growth & Development
- Safe & Team-Oriented Work Environment
Bayway Auto Group is an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, sex, age, national origin, or disability. We commit to providing reasonable accommodations to qualified individuals with disabilities, as required by the Americans with Disabilities Act (ADA).