Customer Success Manager in UK at Jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Success Manager based in United Kingdom.

This is a high-impact Customer Success role focused on supporting enterprise customers in achieving maximum value from an advanced AI-driven security automation platform. In this position, you will act as a trusted advisor across a portfolio of strategic clients, ensuring successful adoption, strong product engagement, and long-term retention. You will work closely with senior security and technology stakeholders to translate platform capabilities into measurable business outcomes. The role sits at the intersection of customer success, product, and sales, requiring both strategic thinking and hands-on execution. Operating in a fast-paced, innovative SaaS environment, you will use data, insights, and automation tools to proactively manage customer health and expansion opportunities. This is a highly collaborative role where your impact directly influences customer satisfaction and revenue growth across the EMEA region.

• Own the end-to-end post-sale customer journey, including onboarding, adoption, retention, and expansion for enterprise clients.
• Drive customer health, satisfaction, and net/gross revenue retention by proactively identifying risks and opportunities.
• Leverage product usage data, health scores, and predictive analytics to monitor engagement and prevent churn.
• Build and maintain strong relationships with executive sponsors, security leaders, and key operational stakeholders.
• Lead strategic business reviews with customers using data-driven insights and value-based storytelling.
• Partner closely with Sales to support renewals, upsells, and long-term account growth strategies.
• Manage seamless handoffs from Sales to Customer Success and support successful onboarding and product adoption.
• Coordinate with Product and Support teams to resolve issues, escalate critical cases, and improve customer experience.
• Maintain accurate account data, success plans, and engagement tracking within CRM and Customer Success platforms.
• Continuously improve customer success processes through automation, AI-enabled workflows, and operational best practices.

• 5+ years of experience in B2B SaaS roles, including at least 3+ years in Customer Success managing enterprise accounts.
• Experience working with complex, technical platforms; cybersecurity or security operations experience is highly preferred.
• Strong proficiency with CRM systems such as Salesforce and Customer Success platforms like Gainsight, Totango, or Planhat.
• Experience using customer analytics, product usage data, dashboards, and health scoring models.
• Proven ability to manage senior stakeholder relationships and engage with executive-level decision-makers.
• Strong communication, presentation, and relationship management skills.
• Analytical mindset with the ability to translate data into actionable customer strategies.
• Ability to thrive in fast-paced, high-growth SaaS environments with shifting priorities.
• Experience leveraging AI tools, automation, or predictive analytics in Customer Success is a strong plus.
• Comfortable working cross-functionally across Sales, Product, Support, and Operations teams.
• Must be based in the UK or a European country and eligible to work there.

• Competitive compensation package with stock options.
• Fully remote role within the UK and broader European region.
• Comprehensive training and professional development opportunities.
• Access to MacBook Pro and required equipment.
• Strong, collaborative company culture focused on innovation and teamwork.
• Opportunities to work with cutting-edge AI-driven security technology.
• Volunteer and community engagement opportunities.
• Fast-paced environment with significant ownership and impact.
• Inclusive, global team spanning multiple countries and cultures.