Customer Service Representative at VetnCare – Napa, California

Customer Service Representative

Join a Friendly, Community-Focused Team in California Wine Country

Are you a people-focused professional who loves helping clients and making a difference every day? Do you want to work in a supportive, collaborative environment that values empathy, teamwork, and strong community connections? If so, we’d love to meet you.

About Our Hospital

We’re a busy, well-established veterinary practice and urgent care clinic dedicated to fear-free, compassionate care for pets. Our team brings experience across general practice and urgent care, creating a welcoming and supportive environment for both staff and clients.

Schedule

• 4x10s - Monday, Thursday, Saturday (4th day flexible)

Responsibilities

As a CSR, you’ll be the first point of contact for clients and their pets, ensuring every visit is smooth, professional, and caring. Your responsibilities will include:

• Greet clients warmly and provide a professional, welcoming experience
• Answer phones, respond to inquiries, and schedule appointments efficiently
• Triage patient needs and relay relevant information to the care team
• Address client questions, concerns, and complaints with empathy and professionalism
• Maintain accurate client and patient records and manage billing and payments
• Support front desk organization, including filing, data entry, and keeping the reception area clean
• Collaborate effectively with veterinarians, technicians, and leadership to ensure smooth patient flow
• Contribute to a positive, team-oriented, and client-focused workplace culture
  
  

Qualifications & Skills

• Prior customer service experience; veterinary, healthcare, or service-based experience preferred
• Strong verbal and written communication skills
• Ability to multitask, stay organized, and remain calm under pressure
• Comfort with computer systems (practice management software a plus)
• Genuine care for animals and a client-first mindset

Why Napa Valley?

The scenery, food, wine, and lifestyle - this is wine country at its finest. On your days off, you’re surrounded by:

• World-famous wineries & restaurants
• Scenic trails and outdoor adventures
• Incredible cultural events and festivals
• A vibrant, welcoming community of locals and visitors

We serve some of the kindest, most loyal pet parents you’ll ever meet - come be part of something special in one of the most beautiful places in the country!

The pay range for this role is:
21 - 24 USD per hour(Alley Cat & Dog Pet Hospital)